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en respuesta a: GeeHaa

No one here is Autodesk (rarely I should write): we are end users just like you, these forums are peer support. If one drifts in here you might luck out. then go buy a lotto ticket, you are on a winning streak :cara_guiñando_un_ojo:

You can reach Autodesk Support this way (hint, Xmas/NY weeks are not a good time for urgent help) https://knowledge.autodesk.com/customer-service/account-management/users-software/support-options#:~....

In the meantime... Ask the file creator to fix them for you then resend: are they using AutoCAD or something else?
If AutoCAD, they need to go through these steps (you could try the other tips yourself too) https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/AutoCA...

HTH