12-10-2015
04:17 PM
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12-10-2015
04:17 PM
Welcome to the community!
Sorry to hear about the issue. To clarify, what do you mean reload? This is a desktop subscription correct? You should just be able to log into the program if your account is set up correctly, however I am not seeing any products in your account. You may need to speak to your reseller and previously suggested.

Matt DiMichele
Autodesk Product Blogs | @ADSKCommunity Twitter
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