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en respuesta a: Anonymous

That's a system level setting/default or th wrong version mail client or a Windows Registry edit/fix, cannot be addressed from inside AutoCAD. Is the user in a limited log-in account in Windows?
Explore this similar Autodesk document on the topic https://knowledge.autodesk.com/support/autocad-lt/troubleshooting/caas/sfdcarticles/sfdcarticles/sen...

FWIW they ought to be using ETRANSMIT command to package a ZIP, then email it from outside the program using their mail client or the method you described from Windows File Manager.