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@Anonymous
Hello.
In your initial post you asked about Windows updates. Have a look at this document on the Autodesk Knowledge Network on system requirements for AutoCAD 2019 and Windows 7. It does mention a specific Windows update. Maybe you could check to see if you have this installed.
I’ve also located this article, which mentions a similar problem occurring during activation of the product. Did your issue begin when activating or shortly after, and are you using Internet Explorer 10?
Good luck!
Chris Benner
Inventor Tube & Pipe, Vault Professional
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