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Overcharged for renewal
I find it impossible to get a refund for being overcharged for my AutoCAD LT subscription renewal. Received an email the month prior stating that the renewal amount was $440 for another year and that my credit card would be charged on February 18th. My March credit card statement shows a charge of $480.00.
I contact support via chat and email. The response I keep getting is that there was a price increase in March. I even received an email from Autodesk support stating that the price increase was in March and the renewal amount for February was $440.00. I don't understand. If the price increase was in March and my renewal was in February, why was I charged the additional amount?
They have offered to give me 20 credit days on my next renewal. I don't want the credit days, they are assuming that I will still be in business next year.