I find it impossible to get a refund for being overcharged for my AutoCAD LT subscription renewal. Received an email the month prior stating that the renewal amount was $440 for another year and that my credit card would be charged on February 18th. My March credit card statement shows a charge of $480.00.
I contact support via chat and email. The response I keep getting is that there was a price increase in March. I even received an email from Autodesk support stating that the price increase was in March and the renewal amount for February was $440.00. I don't understand. If the price increase was in March and my renewal was in February, why was I charged the additional amount?
They have offered to give me 20 credit days on my next renewal. I don't want the credit days, they are assuming that I will still be in business next year.
I don't think you'll get much help here. The Autodesk Forums are peer to peer support. While someone from Autodesk may notice your post. This isn't an official support channel.
Do you work with a reseller? Have you notified your credit card company of the overcharge?
Allen Jessup
CAD Manager - Designer
Did you find this post helpful? Feel free to Like this post.
Did your question get successfully answered? Then click on the ACCEPT SOLUTION button.
