Changing Credit Card for subscription not working on Autodesk

maryssa7G6ZH · ‎03-06-2023

I have the problem that when I click on changing the credit card information the new screen loads but is blank and I can't make the change. Have attempted it on two different web browser types.

Anybody experience the same problem?

We reached out to support and they were unable to figure it out over chat. We have been waiting for them to call us back to troubleshoot or manually enter the card for us at the very least.

Thanks!

Maryssa

pendean · ‎03-06-2023

@maryssa7G6ZH This is a public forum: end users just like you. You do NOT want to give anyone any card information.

FWIW this is one of the many reasons to work with a reseller in your region (it costs nothing extra to do so), to avoid these sorts of annoying out-of-your-control website issues https://www.autodesk.com/partners/locate-a-reseller

Your corporate bean-counters will love the extra free conveniences.

HotMetalArtist · ‎10-11-2023

The instructions on Autodesk.com are incorrect. The say to login, go to Account, go to Billing and Orders, go to Payment Methods and select Add Payment Method.

BUT!!! There is no button/link/action to "Add Payment Method".

I've had two call-backs from offshore support with terrible call audio quality and complete lack of understanding of the problem. Both times the call suddenly dropped.

pendean · ‎10-12-2023

@HotMetalArtist wrote:

The instructions on Autodesk.com are incorrect. The say to login, go to Account, go to Billing and Orders, go to Payment Methods and select Add Payment Method.

BUT!!! There is no button/link/action to "Add Payment Method".

I've had two call-backs from offshore support with terrible call audio quality and complete lack of understanding of the problem. Both times the call suddenly dropped.

Is this what you see? And before that did you deliberately delete an old credit card that was listed?

Like it says, you need to make a purchase, then he credit card info will show, AND the option to add a payment will be visible. Sorry, that's how it wwrks.

rkmcswain · ‎10-12-2023

@HotMetalArtist wrote:

I've had two call-backs from offshore support with terrible call audio quality and complete lack of understanding of the problem. Both times the call suddenly dropped.

Even more reasons to work with a local reseller.

R.K. McSwain ● ● ● ● | CADpanacea | on twitter

HotMetalArtist · ‎10-12-2023

I am renewing my current subscription for Fusion 360 Ultimate - Early Adopter. The card on the account was out of date. The screen did not have any options to update the expiration date and code. There was no option to add a new card.

Really, compared to the rest of the online commercial world, the Autodesk store is badly broken.

HotMetalArtist · ‎10-12-2023

I decided to try what pendean suggested.

1. I left the Account area of the website and went to Autodesk home page.

2. I picked a product "Inventor" one month subscription $305/month and added to my shopping cart.

3. I clicked on "Check out"

4. The check out page has section to enter payment information.

5. I entered the credit card information and saved the card information.

6. I emptied the shopping card. I DID NOT submit the order for Inventor.

I went back to my Account page, then Billing and Orders, then to Payment Methods. The new credit card shows up.

Feels kind of like driving around the block to go next door, but this disjoint process does work.

pendean · ‎10-12-2023

@HotMetalArtist wrote:

I decided to try what pendean suggested.

1. I left the Account area of the website and went to Autodesk home page.

2. I picked a product "Inventor" one month subscription $305/month and added to my shopping cart.

3. I clicked on "Check out"

4. The check out page has section to enter payment information.

5. I entered the credit card information and saved the card information.

6. I emptied the shopping card. I DID NOT submit the order for Inventor.

I went back to my Account page, then Billing and Orders, then to Payment Methods. The new credit card shows up.

Feels kind of like driving around the block to go next door, but this disjoint process does work.

Glad you got what you needed.

I'd recommend you start working with a reseller: it costs nothing extra and they do all this weird figuring out, plus you get a human to chat with anytime you want. Find one you like here https://www.autodesk.com/partners/locate-a-reseller

wispoxy · ‎03-29-2024

@HotMetalArtist wrote:
I've had two call-backs from offshore support with terrible call audio quality and complete lack of understanding of the problem. Both times the call suddenly dropped.

Same but took over an hour and I was transferred at least 5 times, then call dropped.

pendean · ‎04-01-2024

@wispoxy wrote:

@HotMetalArtist wrote:

I've had two call-backs from offshore support with terrible call audio quality and complete lack of understanding of the problem. Both times the call suddenly dropped.

Same but took over an hour and I was transferred at least 5 times, then call dropped.