Uninstall of Autodesk does not work

moritz_kirschbaumAYZZ7 · ‎03-16-2024

Hello community,

I don't need AutoCAD for mac anymore and so i tried de uninstall. I did all steps which are published here:
https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Clean-uninstall-of...
but i does not work properly.
After restart, there appears still an "Autodesk" folder and an process named AdskAccessServiceHost and the Licensing manager. Everytime I quit the process, it starts again a few minutes later and I get the message "AdskUtil ended unexpectedly"

Thanks

Moritz

maxim_k · ‎03-16-2024

Hi @moritz_kirschbaumAYZZ7 ,

>>>>there appears still an "Autodesk" folder

Where exactly do you see Autodesk folder?

There are also another instructions about clean uninstall AutoCAD for Mac:

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Clean-Uninstall-fo...

Try to use them.

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Etiquette and Ground Rules of Autodesk Community

moritz_kirschbaumAYZZ7 · ‎03-17-2024

Hello
the folder Autodesk-folder appears in /library/Application Support/
I tried all the steps and deleted all com.autodesk, com.alias files and the folder but after restarting the system the folder appears again and the Autodesk Identity Manager-process starts again.

maxim_k · ‎03-17-2024

Hi @moritz_kirschbaumAYZZ7 ,

Have you tried to disable background tasks for AutoCAD and Autodesk in macOS System Settings -> General -> Login Items and restarting your Mac before removing Autodesk folder:

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Etiquette and Ground Rules of Autodesk Community

moritz_kirschbaumAYZZ7 · ‎03-23-2024

my system is MacOS Big Sur 11.7.10 so the Login-Items-Menu looks a little bit different, but there is nothing from Autodesk

maxim_k · ‎03-23-2024

Hi @moritz_kirschbaumAYZZ7 ,

You can try to ask your question here:

Subscription, Installation and Licensing

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Etiquette and Ground Rules of Autodesk Community