AutoCAD for mac 2019 shut down unexpectedly without any dialog windows

Anonymous · ‎04-11-2019

After installed AutoCAD for mac 2019 (student license), I tried to create any new files from template, however the software was shut down unexpectedly every time!

My MacBook pro operating system is macOS High Sierra.

Does any one knows what's problem with it? Should I need to uninstall it?

maxim_k · ‎04-12-2019

Welcome to Autodesk Forums!

Hi @Anonymous

Have you tried clean uninstallation of AutoCAD:
https://knowledge.autodesk.com/support/autocad-for-mac/learn-explore/caas/sfdcarticles/sfdcarticles/Clean-Uninstall-for-AutoCAD-on-MAC.html?_ga=2.52453421.424230306.1554975489-1713555472.1502279824
before installing it again?

You can also try this solution:
https://knowledge.autodesk.com/support/maya/troubleshooting/caas/sfdcarticles/sfdcarticles/autocad-and-maya-on-mac-os-hangs-crashes-or-freezes-during-launch.html

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Maxim Kanaev
Architect
MARSS

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Anonymous · ‎04-12-2019

Hi @maxim_k

Thanks for your help!
I uninstalled AutoCAD for mac 2019 from my laptop, also follow the instructions that you providing me to delete the files related to autodesk. However, when I re-install AutoCAD and try to create a new document again, the same problem still not resove yet.

No matter how, I'm really appreciate what you have done for me.
Wishing you have a nice day.

maxim_k · ‎04-12-2019

Do you see "Crash report" window after you select "Open" button?

What if you uncheck "Display at startup" option in Welcome screen:

and pick on "Cancel" button?

Then quit AutoCAD (if it will not quit itself) and try to launch it again - you will not see Welcome screen at this time, but new empty drawing should open. Does it work?

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MARSS

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Etiquette and Ground Rules of Autodesk Community

Anonymous · ‎04-14-2019

Hi, Maxim Kanaev

Thanks for your reply

1. Crash report" window didn't show out when it shut down.
2. After uncheck "Display at startup" option in Welcome screen, I re-open autoCAD again, and it still shut down automatically.
3. I made a video for your reference, please check.

maxim_k · ‎04-14-2019

Another try:
- perform Clean uninstall of AutoCAD
- create new user account with admin privileges on your Mac using Users & Groups pane of macOS System Preferences
- login to this new account, install AutoCAD from this new account and try if it will work.

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Maxim Kanaev
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MARSS

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Etiquette and Ground Rules of Autodesk Community

Anonymous · ‎04-15-2019

Same problem on new account

I guess it can't work because of some documents didn't clean up (AutoCAD 2013 version),

so I decided to install AutoCAD on iMac tonight..

Thank you, Maxim Kanaev

maxim_k · ‎04-15-2019

>>>> guess it can't work because of some documents didn't clean up (AutoCAD 2013 version),
It is unlikely.

Most likely it is activation problem.
Have you tried the 2-nd solution I posted in my first post here:
https://knowledge.autodesk.com/support/maya/troubleshooting/caas/sfdcarticles/sfdcarticles/autocad-a...

Do you find the posts helpful? "LIKE" these posts!
Have your question been answered successfully? Click 'ACCEPT SOLUTION' button.

Maxim Kanaev
Architect
MARSS

MacACAD | Linkedin

Etiquette and Ground Rules of Autodesk Community

Anonymous · ‎04-15-2019

Hi, Maxim Kanaev

Yes, I tried second solution and the problem still not resolved yet.
But good news is, I installed software on my iMac and it can works normally!!

I'll check hosts file again.

Thank you so much !!