Thanks for the reply.
That's the first thing we checked.. Subscription is still good until Aug of this year . I assumed the user was deleting the files but the login state xml file and that web service folder was no-where to be found on the user's machine. Not sure if that will make a difference but that's the only file we couldn't delete.
Mark Lancaster
& Autodesk Services MarketPlace Provider
Autodesk Inventor Certified Professional & not an Autodesk Employee
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