AutoCAD for MAC “application not responding” and can’t sign in

beaubo · ‎08-28-2018

Are any other MAC users having issues with their AutoCAD LT for Mac? I have a brand new Mac laptop and every month or so AutoCAD freezes and won't let me sign in or open the program. I've worked with multiple Autodesk technicians, who usually get it to work but the problem keeps persisting (usually after a new Mac update...)

I’ve tried:
-uninstalling/ reinstalling AutoCAD
-rebooting in safe mode
-run permission repair on disk utility
-resetting the subscription license for MacOS

Usually after a couple days I’ll get an Autodesk technician who can fix the issue, but it keeps returning about a month later and freezing again.

maxim_k · ‎08-28-2018

Welcome to Autodesk Forums!

Hi Beau,

Can you describe or reproduce the steps that a Autodesk technician is taking to resolve the issue?

and - please, do not double post on the Forum.

Do you find the posts helpful? "LIKE" these posts!
Have your question been answered successfully? Click 'ACCEPT SOLUTION' button.

Maxim Kanaev
Architect
MARSS

MacACAD | Linkedin

Etiquette and Ground Rules of Autodesk Community

pendean · ‎08-28-2018

... also list your LT year version and your MacOS please.

john.vellek · ‎08-29-2018

Hi @beaubo,

I looked up your prior cases. It appears in one case it was determined that you were actually having some OS issues. In the other case it appeared that your user profile had become corrupted. Please tell me the exact version of AutoCAD you are currently using by typing ABOUT at the AutoCAD command line. Please also tell me your OS version.

When you experience this occasional problem, are you connected or disconnected from the Internet? When this happens nexxt, can you check the status of ADSSO in the activity monitor?

Please select the Accept as Solution button if my post solves your issue or answers your question.

John Vellek

Join the Autodesk Customer Council - Interact with developers, provide feedback on current and future software releases, and beta test the latest software!

Autodesk Knowledge Network | Autodesk Account | Product Feedback

john.vellek · ‎08-30-2018

Hi @beaubo,

I am coming back to your thread to see if the issue or question you posed has been resolved. If so, please mark the post or posts as Solution(s) to help others find the answer quickly. If your issue persists, please give me a bit more detail on this issue so we can continue to work towards getting this solved.

John Vellek

Join the Autodesk Customer Council - Interact with developers, provide feedback on current and future software releases, and beta test the latest software!

Autodesk Knowledge Network | Autodesk Account | Product Feedback

Anonymous · ‎05-12-2019

I am having the same issue. How can it be resolved?

maxim_k · ‎05-12-2019

Welcome to Autodesk Forums!

Hi Joseph,

Please specify your AutoCAD version, macOS version and license type (educational, subscription...)

Do you find the posts helpful? "LIKE" these posts!
Have your question been answered successfully? Click 'ACCEPT SOLUTION' button.

Maxim Kanaev
Architect
MARSS

MacACAD | Linkedin

Etiquette and Ground Rules of Autodesk Community

Anonymous · ‎05-12-2019

AutoCAD 2019, Mac OSX, and educational version.

maxim_k · ‎05-12-2019

Which macOS? 10.12, 10.13 or 10.14?

Do you have this issue just after installation or it appeared suddenly after you were able to use AutoCAD for some time?

Do you find the posts helpful? "LIKE" these posts!
Have your question been answered successfully? Click 'ACCEPT SOLUTION' button.

Maxim Kanaev
Architect
MARSS

MacACAD | Linkedin

Etiquette and Ground Rules of Autodesk Community

maxim_k · ‎05-12-2019

Have you managed to activate AutoCAD as described here:
https://forums.autodesk.com/t5/installation-licensing/steps-for-setting-up-student-software/m-p/6825...

Do you find the posts helpful? "LIKE" these posts!
Have your question been answered successfully? Click 'ACCEPT SOLUTION' button.

Maxim Kanaev
Architect
MARSS

MacACAD | Linkedin

Etiquette and Ground Rules of Autodesk Community

Anonymous · ‎05-12-2019

10.13.

Yes it previously worked for a couple of weeks but yesterday started not responding or opening so I tried uninstalling and reinstalling but the issue is still the same.

Anonymous · ‎05-12-2019

Yes I have followed all those steps the stage that it doesn't respond is once I've opened the application and click single user to try and log in the application just closes and says not responding.

maxim_k · ‎05-12-2019

Can you show screenshot of what you see, when you cannot sign in?
Have you tried to use "enter serial number" instead of signing in?
If AutoCAD license information on your Mac was corrupted for some reason, you may also try to clean uninstall (if you have not tried this way):
https://knowledge.autodesk.com/support/autocad-for-mac/learn-explore/caas/sfdcarticles/sfdcarticles/...
before installing AutoCAD again.

Do you find the posts helpful? "LIKE" these posts!
Have your question been answered successfully? Click 'ACCEPT SOLUTION' button.

Maxim Kanaev
Architect
MARSS

MacACAD | Linkedin

Etiquette and Ground Rules of Autodesk Community

Anonymous · ‎05-12-2019

Thankyou very much for your help I have resolved the issue.

maxim_k · ‎05-12-2019

Can you describe how it was resolved?
This will help other users with the same issue.

Do you find the posts helpful? "LIKE" these posts!
Have your question been answered successfully? Click 'ACCEPT SOLUTION' button.

Maxim Kanaev
Architect
MARSS

MacACAD | Linkedin

Etiquette and Ground Rules of Autodesk Community

Anonymous · ‎05-12-2019

I selected enter serial number instead of single user then updated then it allowed me to also update the application which has meant it has stopped happening.

maxim_k · ‎05-12-2019

Thank you for the clarification.

Do you find the posts helpful? "LIKE" these posts!
Have your question been answered successfully? Click 'ACCEPT SOLUTION' button.

Maxim Kanaev
Architect
MARSS

MacACAD | Linkedin

Etiquette and Ground Rules of Autodesk Community