AutoCAD LT 2018 for Mac hanging when launched

Anonymous · ‎04-17-2018

I can't use my AutoCAD LT 2018 at the moment, it just hangs when launched and does not open.

This started after the latest update to MacOS High Sierra 10.13.4. What to do? Uninstall and start again?

Thanks, SJW

maxim_k · ‎04-17-2018

Welcome to Autodesk Forums!

Hi Simon,
Have you tried to Reset AutoCAD by launching it from the dock with Shift key pressed?

Maxim

Do you find the posts helpful? "LIKE" these posts!
Have your question been answered successfully? Click 'ACCEPT SOLUTION' button.

Maxim Kanaev
Architect
MARSS

MacACAD | Linkedin

Etiquette and Ground Rules of Autodesk Community

Anonymous · ‎04-17-2018

Thanks for your reply. I had no idea that was something that could be done.

Unfortunately I was too hasty and I've uninstalled it.... now trying to work out how to re-install it.... and failing, struggling to find the correct page in the myriad of different pages in the web site...

I'm new to having my own account and finding the web site difficult, not intuitive for me.

SJW

Anonymous · ‎04-17-2018

So I re-installed it, great, (trial version). But when I click the first screen to Sign In, it just disappears....

On the third attempt I just tried "start a trial"..... but the same happens... "Application not responding"

So far I'm rather disappointed!

Anonymous · ‎04-17-2018

I tried to launch with the shift key down. Got further this time, hung on the screen shot attached.

Then shut itself down......

Anonymous · ‎04-23-2018

It's working now. Seems to be associated with being connected to a good network and internet connection.

john.vellek · ‎04-23-2018

Hi @Anonymous,

I see that you are visiting as a new member to the AutoCAD for Mac forum. Welcome to the Autodesk Community!

You are correct that a solid Internet connection will affect this as the software is likely trying to perform a license check. What exact OS is installed on your Mac?

Please select the Accept as Solution button if my post solves your issue or answers your question.

John Vellek

Join the Autodesk Customer Council - Interact with developers, provide feedback on current and future software releases, and beta test the latest software!

Autodesk Knowledge Network | Autodesk Account | Product Feedback

Anonymous · ‎04-24-2018

Splendid.... would be even better if there was some kind of pop up to explain what the software is doing or trying to do.

Anonymous · ‎04-24-2018

I'm operating on OS High Sierra version 10.13.4

Cheers, Simon.

john.vellek · ‎04-24-2018

Hi @Anonymous,

Are you still hanging at launch or has the problem been fixed with a good network connection?

John Vellek

Join the Autodesk Customer Council - Interact with developers, provide feedback on current and future software releases, and beta test the latest software!

Autodesk Knowledge Network | Autodesk Account | Product Feedback

natasha.l · ‎05-17-2018

Hello @Anonymous,

That link also provided the reset for Mac but I have updated it with a better article that includes the license reset within the article itself.

Operating SystemApple® macOS® High Sierra v10.13 or later; Apple macOS Sierra v10.12 or later; Mac® OS X® El Capitan v10.11 or later

wrote: @Anonymous

This started after the latest update to MacOS High Sierra 10.13.4

The system requirements do not state MacOS High Sierra 10.13.4.

Please “Accept As Solution” if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

Natasha
Community Product Support Specialist