- Marcar como nuevo
- Favorito
- Suscribir
- Silenciar
- Suscribirse a un feed RSS
- Resaltar
- Imprimir
- Denunciar
What tips would those be? All I see in that link is a mention of a hotfix update coming out that seemed to solve the problem for the original poster.
It does not, however, solve the problem for an additional poster or for a lot of the rest of us. I have logged this same problem myself with Support quite some time ago, with the end result that Support was also able to recreate the problem and that they were submitting it to Development for correction, thus allowing the support file to be closed. This was way back in the first part of the year, probably January, since that is when I made the post above.
There have been several updates since then, none of which has had any affect on the issue. I am fully up to date, with the latest version of AutoCAD LT for Mac. We are approaching TWO YEARS on this issue.
So when can we expect this (or any of the other issues I have raised with Support that have supposedly been forwarded to Development) to finally be addressed?
The several support people I have dealt with have all seemed very good. They ask pertinent questions, they request pertinent information and example files so that I feel like they are really understanding the problems I present to them. Sometimes, they are able to provide work-arounds or other suggestions to minimize the impact of whatever problem has come up.
When they fully understand the issues, they then submit the information to the Black Hole of the Development team, close the Support file, and the issue goes.... nowhere. What gives in Development? There have been Hatch problems that have existed unchanged for the full 20 years I've been using the software professionally, that have never been addressed. I had work-arounds, but got fed up and submitted my own support request on those 8 months ago. I submitted my support request on this above problem of dropping characters following spaces 9 months ago. I have submitted support requests on things so simple as a list box being loaded with layer names UN-sorted and WITHOUT the current layer pre-selected more than a year ago. That's something any computer science student learns to do not just in the first semester, but probably the first week of class. What could be more simple to fix? Yet more than a year later, there has been nothing done on that. So again, what gives in Development???
And for the specific problem at hand, the dropping of characters, what tips did you have in mind? Rereading the entire thread that you linked to, the only advice I found was to make sure your system is fully updated, which is an obvious first step to most of us. Did I miss something there? If you've got something more helpful than that, how about a more specific link to that?