macOS Sierra Preview hangs with batch PDF

Anonymous · ‎07-06-2017

In mac OS 10.12, Preview hangs & displays the spinning beach ball forever when viewing a Batch PDF created in AutoCAD LT 2017.
All other non-batch PDF files load without any problems in Preview. The same batch PDFs hanging Preview, open fine in Acrobat Pro.

This is on a 2011 iMac with 16GB of RAM, 240GB SSD & new install of Sierra. All the latest macOS, Adobe & AutoCAD updates have been installed.

maxim_k · ‎07-07-2017

Welcome to Autodesk Forums!

Hi Nicole,

Which preset you are using in Batch Publish window? Is it a single or multiple sheet PDF?
Does this happens with all of your drawings or with just one?

Maxim

Do you find the posts helpful? "LIKE" these posts!
Have your question been answered successfully? Click 'ACCEPT SOLUTION' button.

Maxim Kanaev
Architect
MARSS

MacACAD | Linkedin

Etiquette and Ground Rules of Autodesk Community

Anonymous · ‎07-07-2017

Hi there,

On Wednesday it was any file that was more than one page. Now it only seems to be some files.

Thank you,

Nicole

maxim_k · ‎07-07-2017

Can you attach here one of the problem PDFs?

Maxim

Do you find the posts helpful? "LIKE" these posts!
Have your question been answered successfully? Click 'ACCEPT SOLUTION' button.

Maxim Kanaev
Architect
MARSS

MacACAD | Linkedin

Etiquette and Ground Rules of Autodesk Community

Anonymous · ‎07-07-2017

Here is the PDF.

maxim_k · ‎07-07-2017

Sorry, but there is no attachment

Maxim

Do you find the posts helpful? "LIKE" these posts!
Have your question been answered successfully? Click 'ACCEPT SOLUTION' button.

Maxim Kanaev
Architect
MARSS

MacACAD | Linkedin

Etiquette and Ground Rules of Autodesk Community

maxim_k · ‎07-07-2017

If you are using email to answer, then there will be a problem with the attachments, please use WEB browser instead.

Maxim

Do you find the posts helpful? "LIKE" these posts!
Have your question been answered successfully? Click 'ACCEPT SOLUTION' button.

Maxim Kanaev
Architect
MARSS

MacACAD | Linkedin

Etiquette and Ground Rules of Autodesk Community

Anonymous · ‎07-07-2017

Hi Maxim,

I was using my email. Let me know if this works.

maxim_k · ‎07-07-2017

I see it now, will look at it little bit later

Maxim

Do you find the posts helpful? "LIKE" these posts!
Have your question been answered successfully? Click 'ACCEPT SOLUTION' button.

Maxim Kanaev
Architect
MARSS

MacACAD | Linkedin

Etiquette and Ground Rules of Autodesk Community

maxim_k · ‎07-07-2017

Nicole,

No problems with opening and viewing this PDF in Preview app on my side (macOS 10.12.5, Macbook Pro 15" late 2013).
The file opened in the application almost instantly.

Maxim

Do you find the posts helpful? "LIKE" these posts!
Have your question been answered successfully? Click 'ACCEPT SOLUTION' button.

Maxim Kanaev
Architect
MARSS

MacACAD | Linkedin

Etiquette and Ground Rules of Autodesk Community

pendean · ‎07-07-2017

Just so we are all clear, what are you calling "preview" please?

Are you saving your files or PDF to a NAS drive by chance?

Anonymous · ‎07-07-2017

"Preview" is the Mac application used to open up PDFs. I don't think I am saving files to a NAS drive.

john.vellek · ‎07-13-2017

HI @Anonymous,

I took a look at your PDF and had no issues opening it in Preview.

Is it possible to PACKAGE a sample set of files that you are using to create a Publish PDF? I would like to see the files, the plot settings and if you could also describe your process in creating the Publish PDF it would be helpful

Please select the Accept as Solution button if my post solves your issue or answers your question.

John Vellek

Join the Autodesk Customer Council - Interact with developers, provide feedback on current and future software releases, and beta test the latest software!

Autodesk Knowledge Network | Autodesk Account | Product Feedback

wei503 · ‎07-13-2017

Last year I myself ran into situation that the Preview hangs when open any files, and I did not find a way to fix it. I searched in Apple forum and it seems to be an issue in the Preview app. My suggestion is to use the Acrobat PDF reader instead, or reinstall the OS.

Thanks,
Wei

Wei Ma
AutoCAD QA Manager

john.vellek · ‎07-17-2017

Hi @Anonymous,

Did @wei503 resolve your issue with the great suggestions? If so, please reward the post that worked with a Kudos and please also mark a post or posts as Accepted Solution(s) that resolved the issue.

John Vellek

Join the Autodesk Customer Council - Interact with developers, provide feedback on current and future software releases, and beta test the latest software!

Autodesk Knowledge Network | Autodesk Account | Product Feedback