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I have sent drawings over to a customer in Mexico from the US and the drawings do not open for the customer
What may be the solution to have them open for the customer
¡Resuelto! Ir a solución.
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@Anonymous wrote:I have sent drawings over to a customer in Mexico from the US and the drawings do not open for the customer
What may be the solution to have them open for the customer
There is a ton of info necessary to figure out your issue.
What version of ACAD to you have? What about the recipient? What OS do you have? Is it just certain dwg's, or all dwg's? Can you post one of the problem files here?
The more info you provide, the higher the likelihood that the issue will be addressed properly.
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What about the recipient? Registered 2017
What OS do you have? OS X El Capitan
Is it just certain dwg's, or all dwg’s - All DWG's
Can you post one of the problem files here? yes
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Do you use AutoCAD for Mac?
If yes, than there is no 2017 version of AutoCAD for Mac for now.
And.... you forgot to attach problem drawings.
Maxim
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Sorry it stated 2017 when the
free version was downloading - however when I had to select “for mac” I did not notice if the year changed
I have since notice this: 2015 Autodesk, Inc. All rights reserved.
All use of this Software is subject to the terms and conditions of the Autodesk license agreement accepted upon installation of this Software and/or packaged with the Software.
This Product or Service may incorporate or use background Autodesk technology components. For information about these components, click here: http://www.autodesk.com/cloud-platform-components .
Trademarks
I did attach the files here in what Is a email for me. Should I post on the forum site itself??
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Maxim
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ok, I will attach again, perhaps I did it incorrectly
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Are you able to open these files on your Mac?
Have your customer tried to use RECOVER command instead of OPEN to open your DWGs on his (her) machine?
What does he (she) see when he tried to open your files?
Msxim
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Thank you for your feedback, so much appreciated
Yes, I am able to open these files just fine on my mac. I will pass your suggestion on to our customer
When the customer tries to open the files on their end. the file is accessed and the color when begins, after about 20 seconds a window opens up to indicate an error and states cannot open the file.
I would appreciate your feedback when your able to open up on your mac
Thank You,
Chrsitine
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Please indicate what is the "Recover" Command, is this a key command? or a selection when opening autocad
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Both of your files open just fine in AutoCAD2017 for Windows: there are no issues with them.
Did you email them to your client? Perhaps that method corrupted the files at their end. Try using a service like DROPBOX to swap files.
here are your files back I saved after using RECOVER command just in case.
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OH WOW!!
I thank you!
attached are the final two drawings- will you please check these two as well??
and do the recovery command
Again, my deepest gratitude
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Your files open just fine.
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All your assistance and expertise will not be forgotten
CS