Cannot normally open AutoCAD and Cannot download update

Anonymous · ‎10-06-2016

I have AutoCAD LT for iMac for a month. Since the begging AutoCAD doesn't open fully when tried for a first time everymorning. It always required FORCING TO QUITE cause AutoCAD crashes and than when I try to open Application again it works. Happens everytime.

Also, when I finally open AutoCAD second time, it gives me a message that Upgrade is available. I click to download it and it has 3 MB. By finishing 99% of download it stops and never completes. So I cannot do update at all.

Can you please check this, cause I bought AutoCAD online to ensure I have fully uptodate version , always running on my iMac and now it seems to be a little anoying

regards

Karolina

pendean · ‎10-06-2016

LT for mac version is.... what?
Your MacOS is.... what?

Anonymous · ‎10-06-2016

MacOS is X El Captain V.10.11.6
Autodesk AutoCAD LT 2016 for Mac - M.48.M.555

maxim_k · ‎10-06-2016

Hi,

You can download update manually here:

https://knowledge.autodesk.com/support/autocad-for-mac/downloads/caas/downloads/content/autocad-2016...

https://knowledge.autodesk.com/support/autocad-for-mac/downloads/caas/downloads/content/autocad-2016...

https://knowledge.autodesk.com/support/autocad-for-mac/downloads/caas/downloads/content/autocad-2016...

Maxim

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Emmsleys · ‎10-06-2016

@Anonymous,

Try downloading the updates manually as suggested, post back if you are still having an issue.

Thanks.

Sarah Emmsley
Technical Support Specialist

Anonymous · ‎10-07-2016

I downloaded updates manualy, installed them last night and all worked well on this part.

AutoCAD doesnt show me a note that update is avaiable anymore, so I guess that is done. Thank you for your help.

However, I still have problem with AutoCAD opening everytime I do it for a first time after computer is On. Again today morning it crashed with first attempt and didnt open. I had to "Force Quit" from Application. As alwasy it opened just fine, with second try. This must be some kind of error, bug or whatever. Anyone can help?

maxim_k · ‎10-07-2016

How do you open AutoCAD for the first time in the morning?
Do you use icon in the Dock or you double-click DWG file you want to work with?

Maxim

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Anonymous · ‎10-07-2016

I use icon in the Dock

maxim_k · ‎10-07-2016

Do you have Welcome screen enabled at application launch? If yes - try to disable it (uncheck "Display at startup" option on the bottom left of the Welcome window), than test first launch.

Maxim

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Anonymous · ‎10-09-2016

My welocome Screen is off. I checked and ensure myself, but it is.

Still have this opening problem.

Emmsleys · ‎10-13-2016

Hi @Anonymous,

Since you are still having the issue I would suggest you try the following:

Reset settings to default.

Do a CLEAN uninstall of AutoCAD.

Download AutoCAD from the virtual agent

Apply updates.

Post back and let me know if that helped or with any new updates on this issue.

Thanks.

Sarah Emmsley
Technical Support Specialist