You seriously waited for days with that on your screen? After a couple of hours, unless you are on a very slow dial-up internet connection, you should have killed it and started over again. It's hung-up.

Get your software and install it with this method, keep track of where the files ownload on your MAC so you can start the reinstall https://knowledge.autodesk.com/customer-service/account-management/software-downloads/previous-versi...

Hi @Anonymous, 

 

Welcome to the forums. 

 

I'd try downloading from the Virtual Agent or your Account. 

There is an option to Schedule a CALL if the install doesn't work. 

 

 

Oh and if you continue to have an issue after trying the suggestions made in this thread let me know and I'd be happy to either continue troubleshooting or direct your request to the right department. 

 

Thanks.