I have a registered license for AutoCad LT 2016 for Mac, and every few days, when I try to open my application, I get an error.  

The error reads:

AutoCad LT Alert:

Configuration file may be locked by anoterh process of have been set to Read Only (.cfg, .bak).  Fil/Applications/Autodesk/AutoCAD LT 2016/AutoCAD LT 2016.app/Contents/Frameworks/acadlt2016.cfg

Please correct this problem and press Retry or press cancel to exit application.

I have registered this error with AutoDesk and no resolution has been presented to me, nor has anyone from AutoDesk reached out to me to resolve this issue.  

It would be awesome if I could either chat with someone online (am I missing something?  I got an email from AutoDesk telling me this was possible, but I can't seem to find the portal for this on the website) or call someone and get an actual person on the phone!  I don't really have the patience or wherewithal to peruse forums all day.

Any insight into how to resolve this issue would be greatly appreciated!

Thanks,

@hannah, 
john.vellek has edited your subject line for clarity: HOW DO I SPEAK TO SOMEONE FROM AUTO DESK!?