How do I contact Autodesk support for AutoCAD LT for Mac?

hannah · ‎05-10-2016

I have a registered license for AutoCad LT 2016 for Mac, and every few days, when I try to open my application, I get an error.

The error reads:

AutoCad LT Alert:

Configuration file may be locked by anoterh process of have been set to Read Only (.cfg, .bak). Fil/Applications/Autodesk/AutoCAD LT 2016/AutoCAD LT 2016.app/Contents/Frameworks/acadlt2016.cfg

Please correct this problem and press Retry or press cancel to exit application.

I have registered this error with AutoDesk and no resolution has been presented to me, nor has anyone from AutoDesk reached out to me to resolve this issue.

It would be awesome if I could either chat with someone online (am I missing something? I got an email from AutoDesk telling me this was possible, but I can't seem to find the portal for this on the website) or call someone and get an actual person on the phone! I don't really have the patience or wherewithal to peruse forums all day.

Any insight into how to resolve this issue would be greatly appreciated!

Thanks,

@hannah,
john.vellek has edited your subject line for clarity: HOW DO I SPEAK TO SOMEONE FROM AUTO DESK!?

pendean · ‎05-10-2016

This is one of the topmost posts in the forum in the gray area that you bypassed to post http://forums.autodesk.com/t5/autocad-lt-general-discussion/schedule-a-call-new-way-to-access-tech-s...

Most of us around here will not call you, we are customers just like you, not Autodesk employees: this is not Autodesk Support, but you can explore that in the other post you flew by http://forums.autodesk.com/t5/autocad-lt-general-discussion/enhanced-support-upgrade-for-lt-subscrib...

Did you restart your PC yet? What changed in the few days when it all worked?

john.vellek · ‎05-10-2016

Hi Hannah,

Please look at this AKN Article to see if it might resolve your issue.

Please also take a look at Dean's post about other support options. Please post your results on this thread so the community might offer you additional assistance.

Please hit the Accept as Solution button if my post fully solves your issue or answers your question.

John Vellek

Join the Autodesk Customer Council - Interact with developers, provide feedback on current and future software releases, and beta test the latest software!

Autodesk Knowledge Network | Autodesk Account | Product Feedback

hannah · ‎05-10-2016

Hello - thank you for your quick response! I must have been in a haze of frustration and confusion when I bypassed the post... Every time this has happened I've had to uninstall and reinstall the software. Since my post, I did track down a technical support hotline and a case has been initiated for my issue. Hopefully, we'll figure out a more permanent solution to this recurring problem.

Thanks again for your time,
Hannah

hannah · ‎05-10-2016

Hi John, Thank you, as well, for your response to my desperate cry for help! Your link is helpful - I will give it a try and see how we do. Will let you know.

Thanks again,

Hannah

john.vellek · ‎05-25-2016

Hi Hannah,

I am checking back to see if my post helped you with your problem. Please add a post with your results so other Forum users can benefit.

Please hit the Accept as Solution button if my post fully solves your issue or answers your question.

John Vellek

Join the Autodesk Customer Council - Interact with developers, provide feedback on current and future software releases, and beta test the latest software!

Autodesk Knowledge Network | Autodesk Account | Product Feedback