AutoCAD LT 2013 does not open

mkinler · ‎08-18-2015

autoCAD LT 2013 for mac. Have had app several years and not had any problems until now. When I click to open the icon in dock at bottom bounces for a minuite or two then stops without opening. Have uninstalled and reinstalled twice. Used this link for the version conpatable with Yosemity:

http://knowledge.autodesk.com/support/autocad-lt-for-mac/downloads/caas/downloads/content/autocad-lt...

Restarted and shutdown multiple times. Operating systems is up to date (10.10.5). All other apps running fine including Adobe CS6.

Have deadlines and panic level is very high. Please, is there anyone out there who knows what I need to do?

Anonymous · ‎08-18-2015

@mkinler wrote:
autoCAD LT 2013 for mac. Have had app several years and not had any problems until now. When I click to open the icon in dock at bottom bounces for a minuite or two then stops without opening. Have uninstalled and reinstalled twice. Used this link for the version conpatable with Yosemity:

http://knowledge.autodesk.com/support/autocad-lt-for-mac/downloads/caas/downloads/content/autocad-lt...

Restarted and shutdown multiple times. Operating systems is up to date (10.10.5). All other apps running fine including Adobe CS6.

Have deadlines and panic level is very high. Please, is there anyone out there who knows what I need to do?

This may be of help: http://knowledge.autodesk.com/support/autocad-for-mac/troubleshooting/caas/sfdcarticles/sfdcarticles...

mkinler · ‎08-18-2015

Thanks for the suggestion but tried that. Installed the latest 2013 LT and service pack 3. Still does not open (slumping lower in chair).

Anonymous · ‎08-18-2015

@mkinler wrote:
Thanks for the suggestion but tried that. Installed the latest 2013 LT and service pack 3. Still does not open (slumping lower in chair).

This would lead me to believe that your OS is not supported for ACAD for Mac LT 2013: http://knowledge.autodesk.com/support/autocad-lt-for-mac/troubleshooting/caas/sfdcarticles/sfdcartic...

According to that page, you'll need the 2015 product to work on your OS.

maxim_k · ‎08-18-2015

Hi mkinler,

Have you tried to delete (remove) AutoCAD preferences?
One of the way to accomplish this is unchecking "Leave my preferences" option during removing AutoCAD with"Remove AutoCAD " application.

Maxim

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mkinler · ‎08-19-2015

My wife's mac is running 2013 with the same OS. Thanks

mkinler · ‎08-19-2015

Yes, I tried that. Reinstalled 2013 LT and kept preferences then did a reinstall and removed preferences. Still does not open. Appreciate the suggestion.

maxim_k · ‎08-19-2015

Could you attach the contents of System.log from the Console.app at the time when you launch AutoCAD from Dock and it bounces for a minuite or two?

Maxim

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mkinler · ‎08-19-2015

I tried to start it twice. Here is the system log:

Call location:
Aug 19 11:37:32 Michaels-MacBook-Pro.local AutoCAD LT 2013[2802]: 0 CarbonCore 0x00007fff89dae2b7 ___Gestalt_SystemVersion_block_invoke + 113
Aug 19 11:37:32 Michaels-MacBook-Pro.local AutoCAD LT 2013[2802]: 1 libdispatch.dylib 0x00007fff89ac9c13 _dispatch_client_callout + 8
Aug 19 11:37:32 Michaels-MacBook-Pro.local AutoCAD LT 2013[2802]: 2 libdispatch.dylib 0x00007fff89ac9b26 dispatch_once_f + 117
Aug 19 11:37:32 Michaels-MacBook-Pro.local AutoCAD LT 2013[2802]: 3 CarbonCore 0x00007fff89d37456 _Gestalt_SystemVersion + 987
Aug 19 11:37:32 Michaels-MacBook-Pro.local AutoCAD LT 2013[2802]: 4 CarbonCore 0x00007fff89d366e3 Gestalt + 144
Aug 19 11:37:32 Michaels-MacBook-Pro.local AutoCAD LT 2013[2802]: 5 QtCore 0x0000000107203f96 _Z15qt_error_stringi + 742
Aug 19 11:37:32 Michaels-MacBook-Pro.local AutoCAD LT 2013[2802]: 6 ??? 0x00007fff6d922d0b 0x0 + 140735031684363
Aug 19 11:38:10 Michaels-MacBook-Pro.local AutoCAD LT 2013[2844]: WARNING: The Gestalt selector gestaltSystemVersion is returning 10.9.5 instead of 10.10.5. Use NSProcessInfo's operatingSystemVersion property to get correct system version number.
Call location:
Aug 19 11:38:10 Michaels-MacBook-Pro.local AutoCAD LT 2013[2844]: 0 CarbonCore 0x00007fff89dae2b7 ___Gestalt_SystemVersion_block_invoke + 113
Aug 19 11:38:10 Michaels-MacBook-Pro.local AutoCAD LT 2013[2844]: 1 libdispatch.dylib 0x00007fff89ac9c13 _dispatch_client_callout + 8
Aug 19 11:38:10 Michaels-MacBook-Pro.local AutoCAD LT 2013[2844]: 2 libdispatch.dylib 0x00007fff89ac9b26 dispatch_once_f + 117
Aug 19 11:38:10 Michaels-MacBook-Pro.local AutoCAD LT 2013[2844]: 3 CarbonCore 0x00007fff89d37456 _Gestalt_SystemVersion + 987
Aug 19 11:38:10 Michaels-MacBook-Pro.local AutoCAD LT 2013[2844]: 4 CarbonCore 0x00007fff89d366e3 Gestalt + 144
Aug 19 11:38:10 Michaels-MacBook-Pro.local AutoCAD LT 2013[2844]: 5 QtCore 0x0000000107203f96 _Z15qt_error_stringi + 742
Aug 19 11:38:10 Michaels-MacBook-Pro.local AutoCAD LT 2013[2844]: 6 ??? 0x00007fff5fd19d0b 0x0 + 140734800960779