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Anonymous
668 Vistas, 7 Respuestas

AutoCAD LT 2015 won't open on OSX Yosemite

Hello,

 

I have recently had trouble with my AutoCAD LT 2015 for mac not opening. I needed to use the license transfer tool to use it on my laptop and now it will not open on my desktop. It seems like it starts to open and then crashes without any sort of notification. Can someone help me with this or please provide a customer support phone number??


Thanks!

matthew.d
en respuesta a: Anonymous

Hi @Anonymous,

 

Welcome to the community!

 

Sorry to hear about the issue. Have you tried checking to make sure your graphics drivers are up to date? Also, have you tried installing the most recent update for AutoCAD LT 2015 for Mac, Update 2?



Matt DiMichele
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Anonymous
en respuesta a: matthew.d

How do I check if my drivers are up to date?

Anonymous
en respuesta a: Anonymous

I installed the update and it is still doing the same thing. 

maxim_k
en respuesta a: Anonymous

Hi,
I think the case is not in drivers.
Was the license transfer successful?
Why you decided to transfer the license? According to EULA you can install and use AutoCAD on two machines.

Maxim

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Maxim Kanaev
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lynn_zhang
en respuesta a: Anonymous

Hi @Anonymous

 

Click these links to find out if your drivers are up to date and how you can update:

 

Mac Driver Updates
Update Mac OS X Graphics Driver

 

Hope this helps.





Lynn Zhang
Community Manager


Anonymous
en respuesta a: lynn_zhang

Hi, 

 

It seems that the drivers are up to date. I decided to do the license transfer because the license product key wasn't working on the new download. 

maxim_k
en respuesta a: Anonymous

Are you able to launch AutoCAD on laptop where you transfered licence?
If you transfered license from desktop and you are not able to launch AutoCAD o this desktop - it should be so, because you moved licence from this machine.
You need to activate AutoCAD on your desktop again by transfering licence back to it, or by resetting licence as described here:
http://knowledge.autodesk.com/support/autocad-for-mac/troubleshooting/caas/sfdcarticles/sfdcarticles...
than perform clean AutoCAD install as described here:
http://knowledge.autodesk.com/support/autocad-for-mac/troubleshooting/caas/sfdcarticles/sfdcarticles...

Maxim

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Maxim Kanaev
Architect
MARSS

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Etiquette and Ground Rules of Autodesk Community