Install and uninstall problems

Anonymous · ‎05-13-2015

I have recently got a new macbook - in a hurry rather than transfer the autocad lt 2013 liscence from my old macbook I downloaded the 2015 30 day trial. Now I am trying to install 2013 and transfer the liscence I am having some major problems. I got rid of 2015 version and now when I try and download the 2013 version so I can start the transfer I get the error: "The updater has detected that you have an active AutoCAD LT instance running on the this computer by user xxxxxx. Please close all active instances of AutoCAD LT and Retry." I cannot find anything else on the machine so am unsure what to do - any help would be much appreciated!!!

maxim_k · ‎05-13-2015

Hi,

If you are trying to install AutoCAD 2013, why you get error message from updater:

Are you sure you downloaded the correct installer?

You can find correct installation package here:

http://knowledge.autodesk.com/support/autocad-lt-for-mac/downloads/caas/downloads/content/autocad-lt...

Maxim

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Anonymous · ‎05-13-2015

Hi Maxim

Thanks but the same error comes up when I try that link.

Jane

maxim_k · ‎05-13-2015

Please, post screenshot of the alert.

Maxim

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Anonymous · ‎05-13-2015

maxim_k · ‎05-13-2015

Restart your Mac - don't forget to uncheck "Reopen all windows" in restart window.
Quit Autodesk 360 application if it is running after you restart your Mac (see its icon on the Mac OS menu bar - right side).
Mount DMG image with AutoCAD installer and launch installation.

Maxim

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Anonymous · ‎05-13-2015

Success - thanks so much Maxim

Sent from my iPhone

fahimimajd · ‎12-01-2023

hello!

hope you are doing good. I saw on the website that you have a lot of information about macbook and I was wondering if you could help me. So i got a notification that my application that i installed yesterday is no longer available so I contacted the community support and they sent me a link to how to Uninstall the Autodesk licensing service on macOs and how to re install it BUT, when I get to the third step of the uninstalling something different appears on my mac than the one written on the website, the step says that:

3. Start typing sh and then drag and drop the script into the Terminal window. The command will auto complete into something similar to: sh /path/to/UninstallAdskLicensingService.sh

4. Press ENTER to execute the command. Note: Terminal will ask for a password. Type your Mac password and press ENTER (no character is shown as you type).

BUT WHAT APPEARS ON MY MAC IS :

maxim_k · ‎12-01-2023

Hi @fahimimajd ,

I answered >>>HERE<<<<

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Etiquette and Ground Rules of Autodesk Community