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ChristopherMarion
en respuesta a: Anonymous

@Anonymous 

 

If you are a maintained customer through Autodesk, you technically have two avenues for support.

 

  1. Autodesk direct.  You can create a support case to Autodesk through your Autodesk account.  A support technician can then diagnose what your problem is. 

To create a support case to Autodesk, go to your Autodesk account and follow these steps:

 

  • At the top of this page, you will see (4) links. Click on Contact Support & Downloads

2021-04-16_08-26-51.png

  • On the next page, select Post Purchase Support
  • Select Help using my software
  • Select the product (FeatureCAM) and put in some details.
  • There will be some articles that may help, but you should also see an option to Create a Case
  • Fill in the information and someone at Autodesk will reach out to you.

2. Through your local Autodesk reseller.  About 2 years ago, Autodesk brought in resellers to aid in providing its customers services to their Advanced Manufacturing Products (I work for one in Canada).  The focus for this is to provide all types of product support, product training and post processor modification and development. 

 

You should have been pushed to a local reseller already.  I am not sure where you are located, but if you are stateside, there are a variety of resellers available.  Your manager should have been made aware of this.  Also, your reseller should have reached out to communicate this with you.

 

Now, there are still customers that have not been pushed over to a reseller.  You can visit the Autodesk Services Marketplace  and search for one that is local to you or one you feel more comfortable using.

 

Hope all of this helps.  We can spend all day going back in forth here and trying different things, but it looks like you need more direct help.

 

Please let us know once you get everything settled on what the issue was.  This information may help the next person that runs into a similar problem.

 

Good luck!

Christopher Marion
Technical Specialist - CAM
SolidCAD - Canada