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Russ,
I was the Rep you where speaking to.
i agree with you that your should get what you pay for.
i was not trying to say otherwise.
i was only trying to help you by suggesting using another file format that would work for you.
such as X_T or STP to prevent this from happening on the next project you work on.
We have escalated your concerns to the proper channels to see if we can expedite this for you.
if you have any other questions or concerns please do not hesitate to contact me.
if you still have the file please send it to me and i will see if we can recover any of it.
i cant make any promises but i do not want to overlook any avenue that would help your situation.
Regards,
Philip Jennings A.E. _________________________________________________________
Autodesk – North America
550 Pinetown Rd. Ft Washington Pa.
office (877) 335-2261 Ext. 319|

Philip Jennings
Technical Support Team Leader