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Re: Students changing my Smoke 2013 license for an Autocad license
12-19-2012 11:28 AM in reply to: antonio.sarmiento

Hello Antonio,


First off I'd like to greatly apologize for the confusion on our end and the overall inconvenience. We were experiencing a temporary license mismatch issue within the Education Community, where users received an AutoCAD for Mac license instead of the requested Smoke for Mac one.


WIth that being said this has been resolved and I've made the necessary correction to your account so that you should now be able to complete the activation process with the same serial number and product key 776E1.


Please let us know if you experience additional problems and once again I apologize for the poor customer experience.

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