Hello @Anonymous,
Thank you for posting. I am sorry to hear that. Please try to conduct the steps below.
- Restart your computer
- Temporarily disable security settings like Antivirus, Firewall, VPN & UAC on your Windows operating system
- In the setting section of your browser, disable pop-up blockers and allow access to all "autodesk.com" sites (other sites may include)
- Use a different Browser or Clear the History section of your browser, "Clear browsing data" delete cookies, cache, and history
- Copy & paste the URL in the browser
- The sender email is: noreply@autodesk.com
Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.
Natasha
Community Product Support Specialist
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