E-mail verification link is expired

Anonymous · ‎09-11-2020

I'm attempting to download the free version of AUTOCAD for university and my account won't verify? - The email link is saying it's expired & when I try to resend the email it just doesn't resend so obviously I cant activate my account and download the student autocad.

DarrenP · ‎09-11-2020

Autodesk doesn't handle account verification that is documented here: https://damassets.autodesk.net/content/dam/autodesk/www/industries/education/docs/edu-verification-c...

you need to contact SheerID: customerservice@sheerID.com

DarrenP
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natasha.l · ‎09-11-2020

Hello @Anonymous,

Thank you for posting. I am sorry to hear that. Please try to conduct the steps below.

Restart your computer
Temporarily disable security settings like Antivirus, Firewall, VPN & UAC on your Windows operating system
In the setting section of your browser, disable pop-up blockers and allow access to all "autodesk.com" sites (other sites may include)
Use a different Browser or Clear the History section of your browser, "Clear browsing data" delete cookies, cache, and history
Copy & paste the URL in the browser
The sender email is: noreply@autodesk.com

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

Natasha
Community Product Support Specialist

Anonymous · ‎12-18-2024

my link has expired when i was trying to open the link .can u pls resend or resolve this from ur side.