Hello @jdlandry504 & @Rvadey ,
@jdlandry504 you had escalated this case back in 2018, reviewing the case information it seems you resolved this yourself but you are not sure how it got fixed. Could it have been related to a network or environment causing printing issues?
I will reach out to @rafal.lewandowski & @mariah.ferranti who maybe able to provide some clarity.
Natasha
Community Product Support Specialist
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