ZTR88
in reply to: mariah.ferranti

  • Has this always happened when copying service templates, or did it only start happening just recently? Do you remember any changes made before this started happening? 
  • Issue has only recently started happening. 5 days ago to be exact. Worked properly with no issues for months prior.
  • Does this happen from any machine, or does it look to be specific with just one?
  • Issue occurs on both machines we have running on this database. Only occurs in one of 3 profiles we have though. We have two job specific profiles and "Global". The process seems to be working as usual in one job specific profile and the "Global" profile.
  • Is it happening with every service template you make a copy of, or specifically just the "STORM - PVC" when copied?
  • Seems to occur when trying to copy any service template. The first copy of "STORM - PVC" showed buttons from a victaulic service template. the second copy shown in the screencast showed buttons from the Viega megapress service template. I just attempted to make a third copy and the correct buttons showed up, but now I cannot delete the other incorrect copies as they will delete my victaulic and viega service templates also shown in the screencast.
  • If you copy the service template, see the wrong items, and flip to something else and back, does it show the same incorrect items? If closing the program completely, and restarting it then getting  back to the edit service template dialog box, does it get back to the edit service template dialog, does it show the same incorrect items? 
  • Flipping back and forth between service templates does not resolve the issue. It still shows the incorrect items. Restarting the software does not resolve the issue and to a further extent neither does restarting the machine all together.
  • Have you migrated any services from older versions, is this only happening to the migrated services?
    I haven't migrated any services from an older version of the database, software, or profile. I haven't imported or exported any services at all in at least a month.

 

Let me know if any of this information helps. Thanks,

 

Side Note : How would I go about restoring the database from a backup if I wanted to go that route? Do I need to have a backup that I saved manually and re-path everything to that backup datatbase? Or does Fabrication CADMEP have it's own automatic backup I can revert to somehow?