It has not been resolved, I will post an exported system later with a video for review.

I'm attaching a video of the Couplers working on 2018 and not working on 2020, plus a SYS export.

SYS attached

Any news on this issue yet? Do you need more information or files?

Hello @VirtualPilot ,

My apologies for the delay, we've been testing and been able to narrow this down and reproduce. It looks like if the service is set to double wall and has dimensions set to 'inside' instead of 'outside' couplings are not inserting properly.

I am escalating this to our development team for some feedback, but most likely this is something they will have to resolve in an update or future release,. I will post here with any initial feedback we receive. 

Awesome! The way we work here has to be Inside Dimension, as is the industry standard for Round and Oval, we have unique calculations sets on all of our fittings when double wall for proper development, changing to Outside Dimension will only create chaos on our end, please keep me posted, and again, thanks for your attention to this issue.

Hello @VirtualPilot ,

I was able to talk to my colleagues and get this escalated to our Development team. It looks like it is something that will require further investigation from them.

I will keep this forum post updated with any feedback, but it looks like it's something that will require fixing with an update or future release. 

Much appreciated Mariah! Hopefully it can be fixed soon!

Hello,

Would we ever see this issue fix any time soon?

Is the software even being updated at all?

We are still suffering from this issue and have not seen any fix on the horizon...

Thanks!

Mariah,

Is there any chance this can be fixed soon? It's been quite a long time and we are still having the same issue making doing double wall jobs very, very cumbersome as yo cannot do entire runs without having to manually place couplings!

Thanks in advance!