Missing grid and construction lines

[Anonymous]

FormIt 360 on Android device is not showing the grid and construction lines. Is this correct? Screen recorded video available at: https://goo.gl/t3oAMK

[smilksh]

ThS,

Thank you for the posting and the screen share.

Can you let us know what device you're running on and which version of FormIt you have installed (Info->About:  App Version: xx.x.xxx).  This should help us investigate your problem.

Thanks!

-Heather

[Anonymous]

Hello Heather! My device is a Samsung Galaxy Note 5 (SM-N920G) running Android 6.0.1. App version: 13.2.228 (506348) Thx!

[smilksh]

ThS,

Thank you for the quick response, we are trying to investigate.  Here's a few more questions please:

Was this working for you before on this device before some event?
Was this working for you before on this device with a different Android OS or FormIt version?
Was this working for you before on a different Android device?

I don't expect it will fix your problem, but you can try toggling Edges in the setting menu (upper right corner -> Visual Styles) to see if that makes a difference.  The absence of grid line has me suspecting this will have no effect, but it's worth a quick check to be sure.

Finally, do you happen to have the Android SDK setup on your desktop/laptop, and are you familiar with using adb to communicate with your device?

Thanks for your help!

-Heather

[Anonymous]

Was this working for you before on this device before some event?
No. Never works properly since installation.

Was this working for you before on this device with a different Android OS or FormIt version?
No. My first installation was on this OS version.

Was this working for you before on a different Android device?
No. I only tried on this device.

About visual styles. No effects in no one combination of visual styles menu options.

About SDK/ADB, I'm familiar.

Sorry about the delay to answer.

[nathaniel.cesarioJGS94]

Hi ThS,

Can you collect logs from logcat filtered on the tag "firefly"? You would need to kill FormIt, and then start collecting logs before creating a new sketch. We can try as best we can to figure out what's going wrong from those logs, but there is sadly not much we can do without us having that specific device to test on (which we do not have).

If you are on OS X, you can use the following commands in a terminal to collect the log:

adb shell am force-stop com.autodesk.formIt

adb logcat -c

adb logcat | grep -i firefly >android_firefly.log &

adb shell am start -S com.autodesk.formIt/.SketchEditorActivity

kill -3 $!

On Windows, something like the following might work (PowerShell), though I haven't tested it in a while:

terminal 1:

adb shell am force-stop com.autodesk.formIt

adb logcat -c

adb logcat | sls firefly

terminal 2:

adb shell am start -S com.autodesk.formIt/.SketchEditorActivity

Copy results from terminal 1.

Please let me know if you have any problems or would like any clarification.

Thank you for your help!

-Nat