FormIt sign in does not complete

FormIt sign in does not complete

ian_cole6VCYZ
Observer Observer
725 Views
2 Replies
Message 1 of 3

FormIt sign in does not complete

ian_cole6VCYZ
Observer
Observer

I have tried launching Formit for the first time, in the launcher window, I see the prompt to log in. Clicking it pops open the log in window. Once proceeding through the log in and completing 2 factor authentication the window simply disappears and returns me to the launch window with the prompt to log in again, saying "Unregistered" and "Signed Out." No error code appears. I looked at a few other forum posts and tried a few things, but nothing seemed to work.

0 Likes
Accepted solutions (1)
726 Views
2 Replies
Replies (2)
Message 2 of 3

t.sikking
Contributor
Contributor
Accepted solution

@ian_cole6VCYZ wrote:

... I looked at a few other forum posts and tried a few things, but nothing seemed to work.


Have you tried launching the Autodesk Desktop App (ADA) from the Windows start menu? This is a separate program that runs in the background with which you can manage your Autodesk products. You can also launch it from the system tray on the far right of your taskbar.

 

Upon first launch of the ADA you have to agree to the terms and conditions and login with your Autodesk account. Also, check the updates tab to see if there are any updates available along the lines of "Autodesk Licensing Service" and "Single Sign-on Component". These updates (if available) might not appear right away, so give it a minute after launching the app.

 

From my experience this usually fixes licensing and login issues in any Autodesk program and is the first thing I suggest to my students when they encounter a similar problem.

 

Another thing I suggest to them (not related to your problem) is forcing the graphics settings of your computer system to "High performance" when running FormIt (press Windows + I on your keyboard » search for Graphics settings » Browse for FormIt and change the settings accordingly). If you have an extra graphics card this might boost the performance of FormIt significantly.

0 Likes
Message 3 of 3

ian_cole6VCYZ
Observer
Observer

Perfect, logging in to the Autodesk desktop app solved it! Thank you!

0 Likes