Formit does not start after login

[Anonymous]

Hi, 

I have a problem with running a Formit on my laptop. I can open the login panel and log in but then I can back to login panel again. The only difference is that I can see that I was logged in because of my credentials on the bottom of the panel.

I have tried to run the program in Win 7 compatibility and as an administrator but no success. Also, it seems to be that program is suggesting to start 30-day trial after it knows that I am already signed it. 

Here are my laptop specifics:

RAM: 4GB

OS: Win 8 64x

Processor: Intel Core i3-4000M 2.4GHz

Graphics Card: Nvidia GeForce GT 720M

Thank you for your help!!!

[kmfuhrman]

Are you using the web version, or the download version? If the web version, trying clearing your browser cache, and make sure you're using Chrome or Firefox.

[josh.goldstein]

Hi dana0500,

Have you verified the account you're using has FormIt PRO access? You should be able to see this here: https://manage.autodesk.com/

If it does, you can try clearing the FormIt registry and sign in again: 

• Hit Start, type "regedit" and hit enter - the Registry Editor should pop up
• Navigate to: HKEY_CURRENT_USER / Software / Autodesk
• You can delete the FormIt 360 folder completely, OR rename it to something like FormIt 360_OLD if you want to restore it later (for custom shortcuts, app layout, etc)
• Once you’ve deleted or renamed the registry folder, launch FormIt (it should ask you to sign in again)

Otherwise, try hitting the "Start a free 30-day trial" button. Does it let you in? This might unblock you for now, if all else fails.

Thanks,