All ACC Projects Disappeared / "Trial Expired" Error on Active Subscription

All ACC Projects Disappeared / "Trial Expired" Error on Active Subscription

mo1ayman15
Observer Observer
344 Views
1 Reply
Message 1 of 2

All ACC Projects Disappeared / "Trial Expired" Error on Active Subscription

mo1ayman15
Observer
Observer

Hi everyone,
I am facing a major issue with Autodesk Construction Cloud (ACC). When I log into my account, none of my existing projects are visible, and I don't have the option to create any new projects.
Instead, the system is acting like my access is blocked, showing a "Trial expired" message. My main subscription is fully active and paid. I suspect this might be caused by an automatically added "AutoSpecs" trial that recently expired, which somehow bugged my main account access.
I already contacted Autodesk Support earlier today and I'm waiting for a fix, but I wanted to ask the community:
Has anyone else experienced this issue where an expired trial hides all active projects?
Is there any quick workaround or account reset I can do on my end while waiting for support?
Thanks in advance for any insights!

 

Here https://acc.autodesk.com/projects

Screenshot 2026-03-16 045306.png

  

Here is the strange part: If I switch to any other regional server (like the European or UK servers), everything works perfectly fine and opens without any issues. The problem is strictly isolated to the US server, where it completely hangs and shows no projects.

 

Screenshot 2026-03-17 051943.png

0 Likes
345 Views
1 Reply
Reply (1)
Message 2 of 2

Ciara_fittro
Contributor
Contributor

Do you have another account admin in your organization who can confirm your license assignments and product access?

0 Likes