Solved! Go to Solution.
Solved by jeffrey.sin. Go to Solution.
Hi @mark,
Welcome to the Community.
It might have just been a delay in the sync and in getting the information to show up in your Autodesk Account. I've double checked your account just now and was able to find the software information already displayed on your Products & Services page. Kindly try logging in to your account once again to verify the updates.
Let us know how it goes. Thank you.
Hi Mark,
Did you find the installer in the end?
Thanks,
Jon
Hi Jeffrey
I purchased a monthly subscription to Flow design.
I received a confirmation email and downloaded and installed the software however when I open it
I get the message
I am experiencing this same problem trying to install a purchased subscription of Flow Design. I'll try again in a couple hours, but waiting for a purchased download is not convenient if I need to keep checking back for it to sync.
Hi Muriela!
I´m in the same situation than them, I have my educational account and download the educational version of flow design and I can not open it cause it says that my atodesk account is not entitled...
Would you mind helping me!!!
Thanks a lot!