Can you let us know which version of Flow Design you are using? Is it inside Inventor, Revit, or the standalone version?
I am having this same issue. I am using Inventor 2014 and I downloaded the Flow 2014. I was never prompted to enter the serial # or product key.
You won't need to use a serial number or key to get in, it will directly use your account info. Hopefully a few questions here will help us figure out what's going on.
1) Did you purchase Flow Design or access it as a student? If it was a purchase, you should get a total of 3 emails - order confirmation and then order processed and the access information. The account won't be set up until you've received all of them.
2) I assume you are using the Inventor version. If you are already signed in with your A360 account in Inventor, can you try signing out and then back in before launching Flow Design?
3) If (2) doesn't resolve it, can you try using the Flow Design standalone app? This will let us know if it's a problem specific to Inventor.
Thanks,
Jon
Im having the same issue, but im using the stand alone 2014 version. I received an activation and serial number to my email, but i dont know where to enter it.
Hi
I downloaded the stand alone version , installed it as mentor with download manager and receive a confirmation email.
When i run the software it show "your autodesk account not entitled for Flow design".
Can you tell me what is wrong ?
Thank you
Ximena
Just give it a day or two, and then try to re-run the stand alone version and it should work fine.
Fon me, the same problem on standalone version: Account not entitled for Flow desig. It´s been a week.
Same problem here. I downloaded Flow Design with Student License and it says the "Account is not entitled for Flow Design". I have the e-mail with serial number and product key, but no place to introduce them.
Hello everyone!
For any account issues related to the Education Community, please fill out this Problem Form. This form is submitted directly to the education team who will be able to resolve any entitlement related issues. Thank you!
hi I am a student using 2015 flow design it says account not entitled one help
Hi,today I make a student account, and Installed Flow Design. but when try to use it. it say: Your Autodesk account is not entitled for Flow Design.
according to the Autodesk website, education accounts should have access to Flow Design, so what's the problem with my account?
how can I fix it?
I'm having the same problem and I urgently need to access the software for a school project. Is there any way to get my account authorised.