Flow Design Account Authorization

[Anonymous]

Sorry to do this in that there is another thread addressing this issue here:

https://forums.autodesk.com/t5/flow-design-forum/account-not-authorized-your-autodesk-account/td-p/5...

However it has been marked "solved" but it clearly isn't solved after nearly three years.  I'm creating this new thread at the suggestion of an Autodesk Customer Support Representative in hopes it will bring attention to this standing issue.

In a nutshell, Flow design gives a message at launch that my account is not authorized for it even though my account shows that I am entitled to use it.  Rather than elaborate on the specifics again please refer to the thread mentioned above.  The exact same thing is happening to me, three years after the issue was marked "solved".

The one successful solution in the thread (perhaps why it was marked solved) was someone who created a new user account.  I don't know how to do that since my license is an educational license and I only have one .edu email address.

Thanks, and again sorry for the new thread on this topic.

[Anonymous]

It is happening to me too. Please we need a solution.

[Anonymous]

i was trying to contact someone from autodesk. this is they told me throught a chat.

Franz (12/3/2018 19:57:49): Hello. My name is Franz. How may I assist you?
Me (12/3/2018 19:57:55): hello there.
Me (12/3/2018 19:58:05): well i have problems trying to use flow desing.
Me (12/3/2018 19:58:20): it says that my account is not entitled
Franz (12/3/2018 20:00:28): do you have a purchased license - can you confirm the order number to check the records?
Me (12/3/2018 20:00:58): im using educational license
Franz (12/3/2018 20:04:46): you don't have a student license yet and therefore it does not work
Franz (12/3/2018 20:04:48): sign up here: https://www.autodesk.com/education/free-software/flow-design
Franz (12/3/2018 20:05:29): in case you have further troubles then you can contact the student team here: https://www.autodesk.com/education/support/edu-contact-us-form
Me (12/3/2018 20:05:51): i do have a stutent license.
Me (12/3/2018 20:06:14): thats what my email says. i have got a student license.
Me (12/3/2018 20:06:59): can you please check this.
Me (12/3/2018 20:07:02): https://forums.autodesk.com/t5/flow-design-forum/flow-design-account-authorization/m-p/7758563/highl...
Franz (12/3/2018 20:07:20): I will transfer you to the student team right away. they will contact you shortly
Franz (12/3/2018 20:07:25): Thanks for chatting with us. Goodbye for now