"exception: Could not write html file" when opening User Manual

[sastanin]

[ FlexSim 18.2.2 ]

Windows 10 Pro, FlexSim 18.2.2 x64, installed to C:\Program Files\FlexSim 2018 Update 2\. New default installation from the MSI file. When I run FlexSim as an ordinary domain user, after opening User Manual there is an exception in the System Console:

exception: Could not write html file

Manuals are not displayed at all (there is an index, but the pages are blank).

FlexSim 18.0.8 doesn't have this problem.

EDIT: I might have found how to reproduce this. I have two accounts on the same machine. One is a domain user, the other is a local account. After I ran FlexSim under a local account, I started seeing this error under the domain account. Removing the contents of the ProgramData directory fixes this issue.

[philboboADSK · Accepted solution]

The "could not write to html file" exception is usually related to permissions on the C:\ProgramData\Flexsim\FlexSim18.2\help directory.

See https://answers.flexsim.com/questions/36755/system-console-pop-out-problem-when-using-dashboar.html

See also exception: Could not write html file (User Manual) - FlexSim Community Forum

18.0.8 and 18.2.2 use different directories:

C:\ProgramData\Flexsim\FlexSim18.0\help

C:\ProgramData\Flexsim\FlexSim18.2\help

[sastanin]

Thank you. It didn't help to change access permissions to C:\ProgramData\Flexsim\FlexSim18.2, but simply deleting all its contents did help.