no wait in max wait timer

[elisecdv]

[ FlexSim HC (other) ]

Hello,

I work with Flexsim HC 2023 update 2 for Education.

I have a problem with the max wait timer. I set the time to "no wait" which I thought would mean that the patient can't wait if there are no beds available. In my model, the patient still waits for a bed, this is not what I want to happen.

I also want to track the patient that arrive when there are no available beds, but in my dashboard, it doesn't register the label "Failed". Here are some pictures of my model.

How can I fix my model?

[joerg_vogel_HsH]

You understand this option in a way it is not meant to be. A wait timer set to a value of 0 seconds is releasing a token instantly, if a resource isn’t available. You have to activate a use of a max wait timer for this.

[moehlmann_fe · Accepted solution]

In the "Release Token" option of the "On Wait Timer Fired" trigger you have to change patient to token.

Currently the label is also created on the patient, so if you were looking for it on the token, it would not be there.

(In many places where in the default mode token would be used the HC environment instead uses patient. For example when assigning/reading labels. You have to be aware that those two are not the same thing. patient is a reference to the actual person in the 3d model.)

Personally, I would suggest to use a connection to the destination activity and set the rank in the trigger option, as this makes it clear where the token will go (and that there is a "wait time") without having to look at the activity properties.

[elisecdv]

thank you! my model now runs as i intented it.