Export Embedded Media Issue

[mail7WJMZ]

[ FlexSim 22.2.2 ]

Hello,

I think this may be a glitch that when I click the "Export Embeded Media" button in Model Settings, the media files doesn't exported, but only "My Documents" folder opened.

As the manual explained, the media files should be exported to directory of fsm model.

[joerg_vogel_HsH]

Do you have rights to write in this folder? it might be possible, that privileges of current user can read in the destination but not to write or change.

[mail7WJMZ]

I have invoked administrator privileges for FlexSim but the result is same.

I took a look at code of export button and after some test. Somehow "byteblocktofile" command failed to handle file path that contains Chinese characters. And "openfolderandselectitems" can't reach modeldir() even the model placed in path with English characters only.

[SimFlex_support]

You need to check chinese characters in the folder name of the model.

[Jeanette_Fullmer]

Hi @Steven Chen,

We haven't heard back from you. Were you able to solve your problem? If so, please add and accept an answer to let others know the solution. Or please respond to the previous comment so that we can continue to help you.

If we don't hear back in the next 3 business days, we'll assume you were able to solve your problem and we'll close this case in our tracker. You can always comment back at any time to reopen your question, or you can contact your local FlexSim distributor for phone or email help.