Cannot use ExpertFit

[tsuji_ryusuke]

[ FlexSim 23.0.8 ]

Hi,

I am aware that there are many posts regarding this matter, but I am unable to resolve the issue, so please allow me to post.

I tried to respond by referring to this and this. But the problem is not resolved.

One thing I didn't understand from previous posts is that the customer is using a network license and is having issues launching for multiple users.

Is there any other workaround?

Thank you for your support.

[Jeanette_Fullmer · Accepted solution]

Hello @Ryusuke T,

Can I verify that from the posts you listed that you changed the code to be

cd C:\Program Files\FlexSim 2023\expertfit

Register_OCX.bat

Did you also try running the command prompt as administrator?

[philboboADSK]

Also, if you installed the Japanese version of FlexSim or otherwise changed the installation directory of FlexSim, that first line (cd C:\PATH\TO\FLEXSIM\expertfit) needs to be updated to whatever path FlexSim is installed on the machine you are trying to fix.

[tsuji_ryusuke]

@Jeanette F , @Phil BoBo ,

Yes. We confirmed that we changed the code.

Also, this problem has occurred in both the Japanese and English versions of FlexSim, and I have changed the paths for both environments, but the problem has not been resolved.

I hope you find this information useful.

[philboboADSK]

Sometimes, depending on IT system policies, the RegSvr32.exe command will not be allowed to make the changes it needs to make. Here are some things to try:

• Remove the /s from all lines in the .bat file using a text editor with administrator privileges.
• Run the .bat file again with administrator privileges.
• See if any errors or issues are reported. If there are errors, it is most likely an IT issue.
• What to do will depend on what errors are printed.

If that still doesn't resolve the problem, please post a screenshot of the results, showing:

1. The installation directory of FlexSim.
2. The administrator command prompt.
3. The results of these commands in the command prompt.
4. The currently running programs. (FlexSim and ExpertFit should be closed when running the script to register their files.)

[tsuji_ryusuke]

@Phil BoBo ,

ExpertFit is now available when the customer executes the edited batch file.

I had this issue with multiple users, but they all reported that they were able to use it.

Thank you for your support.

[tsuji_ryusuke]

This problem seems to be occurring in quite a few even if you look around the community.

The customer requested the cause of the problem and a permanent response.

Any ideas? (By the way, there was no system limit for the RegSvr32.exe command.)

Thank you for your support.

[philboboADSK]

This was explained in the other case you linked to:

In FlexSim 2022 Update 1, we changed how the ExpertFit files are registered in the installer so that it silently continues instead of rolling back if they fail to register. This enables FlexSim to be installed on systems where ExpertFit is not needed (and where its registration expectedly fails), such as within Windows Server Core docker containers used on the cloud. Unfortunately, this change has led to an increase in installs where the registration didn't work. You can resolve this issue directly by registering the ExpertFit files using the steps above.

Yes, this problem is occurring in quite a few systems around the community. The permanent response is the response that we've given: if the files aren't registering during the installation process, then run the script that registers them to resolve the problem. It's that simple.

[tsuji_ryusuke]

@Phil BoBo ,

Thank you for your reply.

I understand the situation. We will also prepare corresponding materials and guide them to our customers.