macOS High Sierra can't install Flame

[sebpetit]

Hello,

I updated to maxOS high sierra and installer doesn't seem to install Flame.

Installer goes through installation completely but only Adlm folder is installed.

Thank you for your help

[sebpetit]

You need to be in super user mode for commands to work

https://support.apple.com/fr-fr/HT204012

[sebpetit]

You need to be in super user mode for commands to work

https://support.apple.com/fr-fr/HT204012

[Anonymous]

Got the error message in super user mode!

[Anonymous]

I did this and now when I try to install flame nothing happens.

What am I missing?

[yann.laforest]

Bonjour Antoine,

We recommend to open a ticket with our Technical Support for this so one of our engineers can assist you with the issue.

Please let us know if you have any  questions,

Cordialement,

Yann

[Anonymous]

So what do you do if you use other Autodesk products? I use Maya and Mudbox. Why can't autodesk products work together? Why does the installer say successful when Flame isn't there? Jeez guys come on

[colbtron]

Yeah this just happened with me too. Did the uninstall but the Flame install didn't work. Now I have to reinstall Maya. Jeezus I wish these clowns had some quality assurance people.

[colbtron]

Reinstalled Maya, that worked fine. Why can I install Maya and not Flame? Is it because it's a trial? So confused... is this why Nuke is the new industry standard?

[yann.laforest]

Hi,

We apologize for the inconvenient situation.

Please contact me offline at yann.laforest@autodesk.com and we will sort the issue out.

Best,

Yann

[colbtron]

Are you sure you're actually a super user? Check out this tutorial from Apple: https://support.apple.com/en-us/ht204012

[colbtron]

Already answered

[randydavisaf]

I'm at my wits end. Autodesk Flame 2020 for High Sierra is installed, thanks for the information given, however, it will NOT open. It tries to open but immediately closes. It never asked us for the serial number, so I'm guessing that it didn't install correctly. We did notice that the installer didn't create the discreet folder.

We've lost so much time and money over Autodesk over the years and I wonder if it's worth continuing to use the products?

We even tried to download the trial version, after issuing all of the above terminal commands and GOT THE EXACT SAME THING. Someone please help fix this situation. 

[Beau_James]

Hi Randy,

I would like to help fix your issue.  I tried calling and left a message.  I will follow up via email.

[Beau_James]

Resolved.

[colbtron]

Hey randy, what was the solution?

[randydavisaf]

This, in fact, did not help our situation. We have someone from Autodesk team-viewer into our computer and it took him about 30 minutes to get it to work. It had something to do with the install daemon not functioning correctly. Our editors have used Smoke and wanted to try Flame, but I'm not sure this will be an easy decision for us now.

[Anonymous]

What was the solution?  running into similar thing on mojave