Install Flame 2020 on Mac

[Anonymous]

I am trying to install flame 2020 on my IMac, although it shows installation successful, but actually it doesn't.  Because it only installed the adlm, there is no application in it. I have tried few times, same result.

Before I started install flame, I already deleted the opt folder and autodesk folder.

I tried flame 2019 before, and it works.

[jeffrey.ramirez]

Hi,

Before removing the /opt and /Application/Autodesk, did you uninstall any previous version of Flame first? You may try to clean uninstall again by doing the steps below via terminal:

Please note that the process (rm) will delete the path specified which includes project metadata, setups, database, etc.

• launchctl unload /Library/LaunchDaemons/com.autodesk.AdskLicensingService.plist
• sudo rm -rf /usr/discreet/
• sudo rm -rf /opt/Autodesk/
• sudo rm -rf /Library/Application\ Support/Autodesk/
• sudo rm -rf /Applications/Autodesk/
• sudo pkgutil --pkgs | grep autodesk | xargs -n1 pkgutil –-forget

The  try installing Flame 2020 again and let us know how it goes.

Regards,

Jeff

[Anonymous]

The first command failed(it shows 'Could not find specified service'). And I executed the rest of the command without the first one.  The result was same, no application has been installed only adlm.

Any idea?

[Anonymous]

I just tried

sudo launchctl unload /Library/LaunchDaemons/com.autodesk.AdskLicensingService.plist

 the command has been executed, but after I did all the steps you suggested, I still don't have the flame application been installed. Is it because of my iMac system or hardware?

Check out my mac system in the attachment

[jeffrey.ramirez]

Hi volt_direct,

The macOS is supported while the hardware specs is not on a recommended system requirement list but it shouldn't stop the Flame from being installed. 

https://knowledge.autodesk.com/support/flame-products/troubleshooting/caas/sfdcarticles/sfdcarticles...

I suggest that you try to disable the macOS SIP. For more information, see this external link and follow the procedure:

https://www.igeeksblog.com/how-to-disable-system-integrity-protection-on-mac/

So the steps would be:

1. Disable the SIP from the above link.

2. Remove the Flame installs again:

• launchctl unload /Library/LaunchDaemons/com.autodesk.AdskLicensingService.plist
• sudo rm -rf /usr/discreet/
• sudo rm -rf /opt/Autodesk/
• sudo rm -rf /Library/Application\ Support/Autodesk/
• sudo rm -rf /Applications/Autodesk/
• sudo pkgutil --pkgs | grep autodesk | xargs -n1 pkgutil –-forget

3. Reinstall Flame.

4. Once installed and verified working, you may enable back SIP (your choice).

Hope that works.

Regards,

Jeff

[Anonymous]

Hi Jeff:

      Finally, I managed to install the application, but I have another problem. I cant open flame. Once I open it , it will say  Application exited abnormally. And I checked the Service Monitor, Some component is not running. Do you have any idea to fix it?

[jeffrey.ramirez]

Hi volt_direct,

If you are available at this hour for troubleshooting, I can help take a look via teamviewer. You may send the access details to me at [email protected].

If not, please gather this log files and send it over here or to my email:

/opt/Autodesk/sw/log/sw_serverd.log

/opt/Autodesk/log/flame<version>_<hostname>_app.log

/opt/Autodesk/log/flame<version>_<hostname>_shell.log

Regards,

Jeff

[Anonymous]

Hi, I've had very similar issues today. Firstly, only the adlm installed. I ran some commands through terminal that I found on another post to clear any existing Flame files and now the application is installed. However, when I try to launch Flame I get "Application exited abnormally."

I really need to test Flame on this Macbook to see if I can work from home. I've already spent a few hours trying to get this sorted so any help would be appreciated!

[Anonymous]

Hi, I've had very similar issues today. Firstly, only the adlm installed. I ran some commands through terminal that I found on another post to clear any existing Flame files and now the application is installed. However, when I try to launch Flame I get "Application exited abnormally."

Did you get to the bottom of this issue? I really need to test Flame on this Macbook to see if I can work from home. I've already spent a few hours trying to get this sorted so any help would be appreciated!

[jeffrey.ramirez · Accepted solution]

Hi pixelaboutyou,

When you uninstall/remove Flame files, did you follow the steps below? If not please try and let us know how it goes.

1. Disable the SIP 

2. Uninstall Flame using the Uninstaller from Utilities and do the following:

1. sudo launchctl unload /Library/LaunchDaemons/com.autodesk.AdskLicensingService.plist
2. remove Autodesk folders from the following location (be sure no other Autodesk products are installed else they might get removed too):
   • /opt/Autodesk
   • /Library/Application Support/Autodesk
   • /Applications/Autodesk
3. sudo pkgutil --pkgs | grep autodesk | xargs -n1 pkgutil –-forget

3. Reinstall Flame and test.

4. Once installed and verified working, you may enable back SIP (your choice).

Let me know if this works. 

Regards,

Jeff

[Anonymous]

This has worked! Thanks so much for your help, I really appreciate it!

[jeffrey.ramirez]

Great. Glad to know. Cheers.

Jeff