Flame Forum
Welcome to Autodesk’s Flame Family (Flame, Flare, Flame Assist, Lustre) Forums. Share your knowledge, ask questions, and explore popular Flame topics.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Flame / Mac OS / High Sierra Prep tool- Update question

7 REPLIES 7
SOLVED
Reply
Message 1 of 8
adamt
706 Views, 7 Replies

Flame / Mac OS / High Sierra Prep tool- Update question

We have one of our machines running Mac Sierra, with Flame 2019. I want to update the OS to Mac Catalina, and the Flame Assist to the latest version.

 

Will i need to run the High Sierra Prep tool first, even though i will be bypassing High Sierra and Mojave completely?

 

thanks

Adam

Flame 2020.3
7 REPLIES 7
Message 2 of 8
yann.laforest
in reply to: adamt

Hi @adamt,

 

Yes,

 

Running the preparation tool is required when upgrading from Sierra to any newer operating system versions.

 

 

 

Regards,

Yann

Yann Laforest

Program Manager Data Analytics - Autodesk EMS
10 rue Duke Street
Montréal (Québec) Canada H3C 2L7
Message 3 of 8
adamt
in reply to: yann.laforest

thanks Yann, for confirming that

Flame 2020.3
Message 4 of 8
adamt
in reply to: yann.laforest

do you have a download link for that app?

 

tried looking for it but can't seem to find it anywhere!

 

adam

Flame 2020.3
Message 5 of 8
yann.laforest
in reply to: adamt

Hi @adamt,

 

Please consult the link below for the documentation and preparation tool download link.

 

https://knowledge.autodesk.com/support/flame-products/getting-started/caas/simplecontent/content/use... 

 

 

 

Regards,

Yann

Yann Laforest

Program Manager Data Analytics - Autodesk EMS
10 rue Duke Street
Montréal (Québec) Canada H3C 2L7
Message 6 of 8
adamt
in reply to: yann.laforest

thanks Yann

Flame 2020.3
Message 7 of 8
adamt
in reply to: adamt

Hi Yann

 

 

we ran the tool and it returned this:-

 

sudo: unable to execute /private/var/folders/nd/vwtlpkts5l5c85js82npzndc0000gn/T/AppTranslocation/5C2B5037-ADB6-4D1F-B98B-4A7E8B436DFF/d/Flame Family macOS High Sierra Preparation Tool.app/Contents/Resources/prepare.sh: No such file or directory

Edits-Mac-Pro-2:~ edit2$

 

is that a problem? 

 

thanks

Adam

 

Flame 2020.3
Message 8 of 8
yann.laforest
in reply to: adamt

Hi Adam,

 

Something prevents the script to be executed (likely a permissions issue).

 

Can you please fill out a case with our Technical Support team to get assistance for this?

 

 

Regards,

Yann

Yann Laforest

Program Manager Data Analytics - Autodesk EMS
10 rue Duke Street
Montréal (Québec) Canada H3C 2L7

Can't find what you're looking for? Ask the community or share your knowledge.

Post to forums  

Technology Administrators


Autodesk Design & Make Report