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Hi,
Wondering if anyone can help. I've recently tried to install the Trial version of Flame 2018 MAC but every time it's coming up "Installation Failed" right at the end.
I previously had Flame 2017 training edition installed, which worked fine. I uninstalled it using the uninstaller provided, even tried deleting the folders mentioned here:
yet it still won't install. I opened the Installer.Log and the first line says
"Component: Flame Trial Edition not scheduled and disabled because already installed"
but I don't have anything installed and have never had this version installed before.
I've looked through the other posts and the only advice was to install the AdSSO-v2.pkg, I tried both at different times to no avail.
I reckoned maybe there's something interfering on my Mac, so decided to test the Trial installer on my girlfriend's MacBook, which has never seen anything Autodesk. But I got the same issue...
Am I missing something obvious that I'm not doing? is flame 2018 Trial getting confused with the left overs of 2017 training edition?
I can still reinstall 2017 training edition successfully, which is fine. just I wanted to see what was new and try it out haha
Any insight would be greatly appreciated
Thanks
below is the full Log:
2017-03-26 12:20:08:145 : Component: Flame Trial Edition not scheduled and disabled because already installed
2017-03-26 12:20:08:147 : Component: Flame Trial Edition not scheduled and disabled because already installed
2017-03-26 12:20:24:654 : Component: Flame Trial Edition not scheduled and disabled because already installed
2017-03-26 12:20:30:049 : TStpInstPkgHandler::setup - started
2017-03-26 12:20:30:068 : Installer error stream: authinstalltool: beginning run
2017-03-26 12:20:30:068 : Installer error stream: authinstalltool: Checking self repair
2017-03-26 12:20:30:068 : Installer error stream:
2017-03-26 12:20:30:068 : Installer error stream: authinstalltool: reading command.
2017-03-26 12:20:30:068 : TStpInstPkgHandler::setup - fpProcess Running - about to write
2017-03-26 12:20:30:069 : Sending marshaled authorization.
2017-03-26 12:20:30:069 : TStpInstPkgHandler::setup - install_volume = /
2017-03-26 12:20:30:069 : TStpInstPkgHandler::setup - write = 1
2017-03-26 12:20:30:071 : Installer error stream: authinstalltool: Should now have privileges.
2017-03-26 12:20:30:071 : Installer error stream: authinstalltool: Read a properly sized Command.
2017-03-26 12:20:30:071 : Installer error stream: authinstalltool: Authorizing right com.autodesk.apcw.path for command.
2017-03-26 12:20:30:072 : Installer error stream: authinstalltool: Installing Install Flame Trial Edition.app/Contents/Resources/dist/clmv4.2.1.pkg on target:/
2017-03-26 12:20:30:072 : Installer error stream: authinstalltool: performOperation: /usr/sbin/installer -pkg Install Flame Trial Edition.app/Contents/Resources/dist/clmv4.2.1.pkg -target / -verboseR
2017-03-26 12:20:30:333 : process stdout:installer: Package name is clmv4.2.1
2017-03-26 12:20:30:333 : Installer output: installer: Package name is clmv4.2.1
2017-03-26 12:20:30:333 : process stdout:installer: Upgrading at base path /
2017-03-26 12:20:30:333 : Installer output: installer: Upgrading at base path /
2017-03-26 12:20:30:333 : process stdout:installer:PHASE:Preparing for installation…
2017-03-26 12:20:30:339 : process stdout:installer:PHASE:Preparing the disk…
2017-03-26 12:20:30:361 : process stdout:installer:PHASE:Preparing clmv4.2.1…
2017-03-26 12:20:30:368 : process stdout:installer:PHASE:Waiting for other installations to complete…
2017-03-26 12:20:30:379 : process stdout:installer:PHASE:Configuring the installation…
2017-03-26 12:20:30:395 : process stdout:installer:STATUS:
2017-03-26 12:20:30:397 : Installer Status:
2017-03-26 12:20:30:873 : process stdout:installer:%2.229250
2017-03-26 12:20:30:874 : process stdout:installer:PHASE:Validating packages…
2017-03-26 12:20:31:373 : process stdout:installer:PHASE:Validating packages…
2017-03-26 12:20:32:376 : process stdout:installer:%97.750000
2017-03-26 12:20:32:381 : process stdout:installer:STATUS:
2017-03-26 12:20:32:398 : Installer Status:
2017-03-26 12:20:32:398 : process stdout:installer:PHASE:Finishing the Installation…
2017-03-26 12:20:32:415 : process stdout:installer:STATUS:
2017-03-26 12:20:32:448 : Installer Status:
2017-03-26 12:20:32:449 : process stdout:installer:%100.000000
2017-03-26 12:20:32:449 : !!!!Done!!!!!!
2017-03-26 12:20:32:465 : process stdout:installer:PHASE:The software was successfully installed.
2017-03-26 12:20:32:481 : process stdout:installer: The upgrade was successful.
2017-03-26 12:20:32:481 : Installer output: installer: The upgrade was successful.
2017-03-26 12:20:32:482 : Exited
2017-03-26 12:20:32:482 : TStpInstPkgHandler::setup - Exit status 0
2017-03-26 12:20:32:482 : TStpInstPkgHandler::setup - Exit Complete
2017-03-26 12:20:32:635 : TStpInstPkgHandler::setup - started
2017-03-26 12:20:32:654 : Installer error stream: authinstalltool: beginning run
2017-03-26 12:20:32:655 : Installer error stream: authinstalltool: Checking self repair
2017-03-26 12:20:32:655 : Installer error stream:
2017-03-26 12:20:32:655 : Installer error stream: authinstalltool: reading command.
2017-03-26 12:20:32:655 : TStpInstPkgHandler::setup - fpProcess Running - about to write
2017-03-26 12:20:32:655 : Sending marshaled authorization.
2017-03-26 12:20:32:656 : TStpInstPkgHandler::setup - install_volume = /
2017-03-26 12:20:32:656 : TStpInstPkgHandler::setup - write = 1
2017-03-26 12:20:32:658 : Installer error stream: authinstalltool: Should now have privileges.
2017-03-26 12:20:32:658 : Installer error stream: authinstalltool: Read a properly sized Command.
2017-03-26 12:20:32:658 : Installer error stream: authinstalltool: Authorizing right com.autodesk.apcw.path for command.
2017-03-26 12:20:32:659 : Installer error stream: authinstalltool: Installing Install Flame Trial Edition.app/Contents/Resources/dist/AdSSO-v2.pkg on target:/
2017-03-26 12:20:32:659 : Installer error stream: authinstalltool: performOperation: /usr/sbin/installer -pkg Install Flame Trial Edition.app/Contents/Resources/dist/AdSSO-v2.pkg -target / -verboseR
2017-03-26 12:20:32:908 : process stdout:installer: Package name is AdSSO-v2
2017-03-26 12:20:32:908 : Installer output: installer: Package name is AdSSO-v2
2017-03-26 12:20:32:908 : process stdout:installer: Certificate used to sign package is not trusted. Use -allowUntrusted to override.
2017-03-26 12:20:32:909 : Installer output: installer: Certificate used to sign package is not trusted. Use -allowUntrusted to override.
2017-03-26 12:20:32:910 : Exited
2017-03-26 12:20:32:910 : TStpInstPkgHandler::setup - Exit status 1
2017-03-26 12:20:32:910 : !!!! ListPage: ExceptionMessage(3):Installation failed on Exit
2017-03-26 12:20:33:051 : TStpInstPkgHandler::setup - started
2017-03-26 12:20:33:069 : Installer error stream: authinstalltool: beginning run
2017-03-26 12:20:33:069 : Installer error stream: authinstalltool: Checking self repair
2017-03-26 12:20:33:069 : Installer error stream:
2017-03-26 12:20:33:069 : Installer error stream: authinstalltool: reading command.
2017-03-26 12:20:33:069 : TStpInstPkgHandler::setup - fpProcess Running - about to write
2017-03-26 12:20:33:070 : Sending marshaled authorization.
2017-03-26 12:20:33:070 : TStpInstPkgHandler::setup - install_volume = /
2017-03-26 12:20:33:070 : TStpInstPkgHandler::setup - write = 1
2017-03-26 12:20:33:073 : Installer error stream: authinstalltool: Should now have privileges.
2017-03-26 12:20:33:073 : Installer error stream: authinstalltool: Read a properly sized Command.
2017-03-26 12:20:33:073 : Installer error stream: authinstalltool: Authorizing right com.autodesk.apcw.path for command.
2017-03-26 12:20:33:074 : Installer error stream: authinstalltool: Installing Install Flame Trial Edition.app/Contents/Resources/dist/adlmapps12.pkg on target:/
2017-03-26 12:20:33:074 : Installer error stream: authinstalltool: performOperation: /usr/sbin/installer -pkg Install Flame Trial Edition.app/Contents/Resources/dist/adlmapps12.pkg -target / -verboseR
2017-03-26 12:20:33:335 : process stdout:installer: Package name is adlmapps12
2017-03-26 12:20:33:335 : Installer output: installer: Package name is adlmapps12
2017-03-26 12:20:33:335 : process stdout:installer: Upgrading at base path /
2017-03-26 12:20:33:335 : Installer output: installer: Upgrading at base path /
2017-03-26 12:20:33:335 : process stdout:installer:PHASE:Preparing for installation…
2017-03-26 12:20:33:341 : process stdout:installer:PHASE:Preparing the disk…
2017-03-26 12:20:33:365 : process stdout:installer:PHASE:Preparing adlmapps12…
2017-03-26 12:20:33:371 : process stdout:installer:PHASE:Waiting for other installations to complete…
2017-03-26 12:20:33:382 : process stdout:installer:PHASE:Configuring the installation…
2017-03-26 12:20:33:399 : process stdout:installer:STATUS:
2017-03-26 12:20:33:416 : Installer Status:
2017-03-26 12:20:33:876 : process stdout:installer:%94.012624
2017-03-26 12:20:33:878 : process stdout:installer:PHASE:Cleaning up…
2017-03-26 12:20:34:374 : process stdout:installer:PHASE:Validating packages…
2017-03-26 12:20:35:378 : process stdout:installer:%97.750000
2017-03-26 12:20:35:383 : process stdout:installer:STATUS:
2017-03-26 12:20:35:396 : Installer Status:
2017-03-26 12:20:35:396 : process stdout:installer:PHASE:Finishing the Installation…
2017-03-26 12:20:35:401 : process stdout:installer:STATUS:
2017-03-26 12:20:35:434 : Installer Status:
2017-03-26 12:20:35:434 : process stdout:installer:%100.000000
2017-03-26 12:20:35:434 : !!!!Done!!!!!!
2017-03-26 12:20:35:451 : process stdout:installer:PHASE:The software was successfully installed.
2017-03-26 12:20:35:468 : process stdout:installer: The upgrade was successful.
2017-03-26 12:20:35:468 : Installer output: installer: The upgrade was successful.
2017-03-26 12:20:35:469 : Exited
2017-03-26 12:20:35:469 : TStpInstPkgHandler::setup - Exit status 0
2017-03-26 12:20:35:469 : TStpInstPkgHandler::setup - Exit Complete
2017-03-26 12:20:35:603 : TStpInstPkgHandler::setup - started
2017-03-26 12:20:35:621 : Installer error stream: authinstalltool: beginning run
2017-03-26 12:20:35:621 : Installer error stream: authinstalltool: Checking self repair
2017-03-26 12:20:35:621 : Installer error stream:
2017-03-26 12:20:35:621 : Installer error stream: authinstalltool: reading command.
2017-03-26 12:20:35:622 : TStpInstPkgHandler::setup - fpProcess Running - about to write
2017-03-26 12:20:35:622 : Sending marshaled authorization.
2017-03-26 12:20:35:622 : TStpInstPkgHandler::setup - install_volume = /
2017-03-26 12:20:35:622 : TStpInstPkgHandler::setup - write = 1
2017-03-26 12:20:35:626 : Installer error stream: authinstalltool: Should now have privileges.
2017-03-26 12:20:35:626 : Installer error stream: authinstalltool: Read a properly sized Command.
2017-03-26 12:20:35:626 : Installer error stream: authinstalltool: Authorizing right com.autodesk.apcw.path for command.
2017-03-26 12:20:35:627 : Installer error stream: authinstalltool: Installing Install Flame Trial Edition.app/Contents/Resources/dist/adlmframework12.pkg on target:/
2017-03-26 12:20:35:627 : Installer error stream: authinstalltool: performOperation: /usr/sbin/installer -pkg Install Flame Trial Edition.app/Contents/Resources/dist/adlmframework12.pkg -target / -verboseR
2017-03-26 12:20:35:876 : process stdout:installer: Package name is adlmframework12
2017-03-26 12:20:35:876 : Installer output: installer: Package name is adlmframework12
2017-03-26 12:20:35:876 : process stdout:installer: Upgrading at base path /
2017-03-26 12:20:35:876 : Installer output: installer: Upgrading at base path /
2017-03-26 12:20:35:876 : process stdout:installer:PHASE:Preparing for installation…
2017-03-26 12:20:35:894 : process stdout:installer:PHASE:Preparing the disk…
2017-03-26 12:20:35:939 : process stdout:installer:PHASE:Preparing adlmframework12…
2017-03-26 12:20:35:946 : process stdout:installer:PHASE:Waiting for other installations to complete…
2017-03-26 12:20:35:950 : process stdout:installer:PHASE:Configuring the installation…
2017-03-26 12:20:35:951 : process stdout:installer:STATUS:
2017-03-26 12:20:35:968 : Installer Status:
2017-03-26 12:20:36:447 : process stdout:installer:%53.496011
2017-03-26 12:20:36:448 : process stdout:installer:PHASE:Removing old files…
2017-03-26 12:20:36:946 : process stdout:installer:PHASE:Validating packages…
2017-03-26 12:20:37:953 : process stdout:installer:%97.750000
2017-03-26 12:20:37:968 : process stdout:installer:STATUS:
2017-03-26 12:20:37:979 : Installer Status:
2017-03-26 12:20:37:979 : process stdout:installer:PHASE:Finishing the Installation…
2017-03-26 12:20:37:986 : process stdout:installer:STATUS:
2017-03-26 12:20:38:019 : Installer Status:
2017-03-26 12:20:38:019 : process stdout:installer:%100.000000
2017-03-26 12:20:38:019 : !!!!Done!!!!!!
2017-03-26 12:20:38:036 : process stdout:installer:PHASE:The software was successfully installed.
2017-03-26 12:20:38:053 : process stdout:installer: The upgrade was successful.
2017-03-26 12:20:38:053 : Installer output: installer: The upgrade was successful.
2017-03-26 12:20:38:054 : Exited
2017-03-26 12:20:38:054 : TStpInstPkgHandler::setup - Exit status 0
2017-03-26 12:20:38:054 : TStpInstPkgHandler::setup - Exit Complete
2017-03-26 12:20:38:190 : TStpInstPkgHandler::setup - started
2017-03-26 12:20:38:207 : Installer error stream: authinstalltool: beginning run
2017-03-26 12:20:38:207 : Installer error stream: authinstalltool: Checking self repair
2017-03-26 12:20:38:207 : Installer error stream:
2017-03-26 12:20:38:207 : Installer error stream: authinstalltool: reading command.
2017-03-26 12:20:38:207 : TStpInstPkgHandler::setup - fpProcess Running - about to write
2017-03-26 12:20:38:208 : Sending marshaled authorization.
2017-03-26 12:20:38:208 : TStpInstPkgHandler::setup - install_volume = /
2017-03-26 12:20:38:208 : TStpInstPkgHandler::setup - write = 1
2017-03-26 12:20:38:212 : Installer error stream: authinstalltool: Should now have privileges.
2017-03-26 12:20:38:212 : Installer error stream: authinstalltool: Read a properly sized Command.
2017-03-26 12:20:38:212 : Installer error stream: authinstalltool: Authorizing right com.autodesk.apcw.path for command.
2017-03-26 12:20:38:213 : Installer error stream: authinstalltool: Installing Install Flame Trial Edition.app/Contents/Resources/dist/adlmflexnetclient.pkg on target:/
2017-03-26 12:20:38:213 : Installer error stream: authinstalltool: performOperation: /usr/sbin/installer -pkg Install Flame Trial Edition.app/Contents/Resources/dist/adlmflexnetclient.pkg -target / -verboseR
2017-03-26 12:20:38:449 : process stdout:installer: Package name is AdlmFlexnetClient
2017-03-26 12:20:38:449 : Installer output: installer: Package name is AdlmFlexnetClient
2017-03-26 12:20:38:449 : process stdout:installer: Upgrading at base path /
2017-03-26 12:20:38:450 : Installer output: installer: Upgrading at base path /
2017-03-26 12:20:38:450 : process stdout:installer:PHASE:Preparing for installation…
2017-03-26 12:20:38:454 : process stdout:installer:PHASE:Preparing the disk…
2017-03-26 12:20:38:480 : process stdout:installer:PHASE:Preparing AdlmFlexnetClient…
2017-03-26 12:20:38:486 : process stdout:installer:PHASE:Waiting for other installations to complete…
2017-03-26 12:20:38:487 : process stdout:installer:PHASE:Configuring the installation…
2017-03-26 12:20:38:503 : process stdout:installer:STATUS:
2017-03-26 12:20:38:521 : Installer Status:
2017-03-26 12:20:38:986 : process stdout:installer:%94.246540
2017-03-26 12:20:38:988 : process stdout:installer:PHASE:Cleaning up…
2017-03-26 12:20:39:491 : process stdout:installer:PHASE:Validating packages…
2017-03-26 12:20:40:493 : process stdout:installer:%97.750000
2017-03-26 12:20:40:504 : process stdout:installer:STATUS:Running installer actions…
2017-03-26 12:20:40:521 : Installer Status: Running installer actions…
2017-03-26 12:20:40:521 : process stdout:installer:STATUS:
2017-03-26 12:20:40:538 : Installer Status:
2017-03-26 12:20:40:538 : process stdout:installer:PHASE:Finishing the Installation…
2017-03-26 12:20:40:571 : process stdout:installer:STATUS:
2017-03-26 12:20:40:588 : Installer Status:
2017-03-26 12:20:40:588 : process stdout:installer:%100.000000
2017-03-26 12:20:40:588 : !!!!Done!!!!!!
2017-03-26 12:20:40:605 : process stdout:installer:PHASE:The software was successfully installed.
2017-03-26 12:20:40:623 : process stdout:installer: The upgrade was successful.
2017-03-26 12:20:40:623 : Installer output: installer: The upgrade was successful.
2017-03-26 12:20:40:624 : Exited
2017-03-26 12:20:40:624 : TStpInstPkgHandler::setup - Exit status 0
2017-03-26 12:20:40:625 : TStpInstPkgHandler::setup - Exit Complete
2017-03-26 12:20:40:774 : TStpInstPkgHandler::setup - started
2017-03-26 12:20:40:794 : Installer error stream: authinstalltool: beginning run
2017-03-26 12:20:40:794 : Installer error stream: authinstalltool: Checking self repair
2017-03-26 12:20:40:794 : Installer error stream:
2017-03-26 12:20:40:794 : Installer error stream: authinstalltool: reading command.
2017-03-26 12:20:40:794 : TStpInstPkgHandler::setup - fpProcess Running - about to write
2017-03-26 12:20:40:794 : Sending marshaled authorization.
2017-03-26 12:20:40:795 : TStpInstPkgHandler::setup - install_volume = /
2017-03-26 12:20:40:795 : TStpInstPkgHandler::setup - write = 1
2017-03-26 12:20:40:797 : Installer error stream: authinstalltool: Should now have privileges.
2017-03-26 12:20:40:797 : Installer error stream: authinstalltool: Read a properly sized Command.
2017-03-26 12:20:40:797 : Installer error stream: authinstalltool: Authorizing right com.autodesk.apcw.path for command.
2017-03-26 12:20:40:798 : Installer error stream: authinstalltool: Installing Install Flame Trial Edition.app/Contents/Resources/dist/Installer-Flame-2018.0.0-436.x86_64.mpkg on target:/
2017-03-26 12:20:40:798 : Installer error stream: authinstalltool: performOperation: /usr/sbin/installer -pkg Install Flame Trial Edition.app/Contents/Resources/dist/Installer-Flame-2018.0.0-436.x86_64.mpkg -target / -verboseR
2017-03-26 12:20:41:128 : process stdout:installer: Package name is Autodesk Flame 2018 For Mac OS X
2017-03-26 12:20:41:129 : Installer output: installer: Package name is Autodesk Flame 2018 For Mac OS X
2017-03-26 12:20:41:129 : process stdout:installer: Upgrading at base path /
2017-03-26 12:20:41:129 : Installer output: installer: Upgrading at base path /
2017-03-26 12:20:41:129 : process stdout:installer:PHASE:Preparing for installation…
2017-03-26 12:20:41:141 : process stdout:installer:PHASE:Preparing the disk…
2017-03-26 12:20:41:185 : process stdout:installer:PHASE:Preparing Autodesk Flame 2018 For Mac OS X…
2017-03-26 12:20:41:192 : process stdout:installer:PHASE:Waiting for other installations to complete…
2017-03-26 12:20:41:193 : process stdout:installer:PHASE:Configuring the installation…
2017-03-26 12:20:41:205 : process stdout:installer:STATUS:
2017-03-26 12:20:41:222 : Installer Status:
2017-03-26 12:20:41:695 : process stdout:installer:%49.737773
2017-03-26 12:20:41:696 : process stdout:installer:PHASE:Running package scripts…
2017-03-26 12:20:42:193 : process stdout:installer:%51.022113
2017-03-26 12:20:42:194 : process stdout:installer:PHASE:Running package scripts…
2017-03-26 12:20:42:692 : process stdout:installer:%52.309711
2017-03-26 12:20:42:693 : process stdout:installer:PHASE:Running package scripts…
2017-03-26 12:20:43:197 : process stdout:installer:%53.610939
2017-03-26 12:20:43:205 : process stdout:installer:PHASE:Running package scripts…
2017-03-26 12:20:43:694 : process stdout:installer:%54.688691
2017-03-26 12:20:43:706 : process stdout:installer:PHASE:Running package scripts…
2017-03-26 12:20:44:193 : process stdout:installer:PHASE:Running package scripts…
2017-03-26 12:20:44:692 : process stdout:installer:PHASE:Running package scripts…
2017-03-26 12:20:45:197 : process stdout:installer:PHASE:Running package scripts…
2017-03-26 12:20:45:693 : process stdout:installer:PHASE:Running package scripts…
2017-03-26 12:20:46:192 : process stdout:installer:PHASE:Running package scripts…
2017-03-26 12:20:46:697 : process stdout:installer:%83.041816
2017-03-26 12:20:46:709 : process stdout:installer:PHASE:Running package scripts…
2017-03-26 12:20:47:195 : process stdout:installer:PHASE:Validating packages…
2017-03-26 12:20:48:216 : process stdout:installer:%97.750000
2017-03-26 12:20:48:227 : process stdout:installer:STATUS:Running installer actions…
2017-03-26 12:20:48:245 : Installer Status: Running installer actions…
2017-03-26 12:20:48:245 : process stdout:installer:STATUS:
2017-03-26 12:20:48:277 : Installer Status:
2017-03-26 12:20:48:277 : process stdout:installer:PHASE:Finishing the Installation…
2017-03-26 12:20:48:295 : process stdout:installer:STATUS:
2017-03-26 12:20:48:327 : Installer Status:
2017-03-26 12:20:48:327 : process stdout:installer:%100.000000
2017-03-26 12:20:48:327 : !!!!Done!!!!!!
2017-03-26 12:20:48:345 : process stdout:installer:PHASE:The software was successfully installed.
2017-03-26 12:20:48:361 : process stdout:installer: The upgrade was successful.
2017-03-26 12:20:48:361 : Installer output: installer: The upgrade was successful.
2017-03-26 12:20:48:362 : Exited
2017-03-26 12:20:48:362 : TStpInstPkgHandler::setup - Exit status 0
2017-03-26 12:20:48:362 : TStpInstPkgHandler::setup - Exit Complete
2017-03-26 12:20:48:491 : Running post-install script: ../Resources/dist/MACOSX-autodesk.postinstall
2017-03-26 12:20:48:513 : Running post install script ../Resources/dist/MACOSX-autodesk.postinstall
ERROR: executor does not exist.
End of script
2017-03-26 12:20:48:513 : pre/pos install launch results:
Running post install script ../Resources/dist/MACOSX-autodesk.postinstall
ERROR: executor does not exist.
End of script
Solved! Go to Solution.