Cannot use a trial license on a non trial build (Troubleshooting Guide not fixing the problem)

[Grayson.p.sedory]

Hi, I had the Trial version installed on my Mac. Now that I have a single user license so I uninstalled the trial and installed the latest 2022.3 version. I tried resetting the license in the Flame Setup app but when Flame launches a quick white box pops up on the screen (clearly the license option box but it doesn't actually show) and then the app just closes. 

In checking the logs it says "Cannot Use a trial license on a non trial Build" 

So I looked that up and found that I had to use the AdsklicensingHelper and specify the prod Key and Build which I did with no errors coming up in terminal. 

I tried both of these options: 

./AdskLicensingInstHelper change --prod_key C0TN1 --pv 2022.0.0.F --lm USER

./AdskLicensingInstHelper change --prod_key C0TN1 --pv 2022.0.0.F --lm ""

I also tried deleting the Data file: 

'/Library/Application Support/Autodesk/AdskLicensingService/AdskLicensingService.data'.

But nothing seems to fix the issue. 

Any suggestions? 

Thanks. 

[jeffrey.ramirez]

Hi @Grayson.p.sedory,

Try to uninstall Flame again then run the following in the Terminal:

sudo pkgutil --pkgs | grep autodesk | xargs -n1 pkgutil --forget

launchctl unload /Library/LaunchDaemons/com.autodesk.AdskLicensingService.plist

Install Flame again. 

I hope this helps. If the issue persists, please submit a support ticket to our Licensing team at https://knowledge.autodesk.com/contact-support.

Regards,

Jeff

[yann.laforest]

Hi @Grayson.p.sedory,

Another way to solve the issue is to run the following command:

/opt/Autodesk/AdskLicensing/Current/helper/AdskLicensingInstHelper change --prod_key C0TN1 --prod_ver 2022.0.0.F --lic_method STANDALONE --lic_servers ""

You do not have to reinstall the application in this case.

Please, let us know if you have any questions.

Regards,

Yann

[Grayson.p.sedory]

unfortunately these suggestions did not work. Is there a way to completely delete all Autodesk programs/files/folders so its a completely clean install? 

[yann.laforest]

Hi @Grayson.p.sedory,

Can you please run the following command and share the output?

/Library/'Application Support'/Autodesk/AdskLicensing/Current/helper/AdskLicensingInstHelper list

Regards,

Yann