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Unhandled exception during toolpath generation Featurecam 2021

Anonymous

Unhandled exception during toolpath generation Featurecam 2021

Anonymous
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Currently dealing with the error message "Unhandled exception during toolpath generation." Featurecam seems to be loosing my toolcrib data base and will not allow me to create new features or modify existing ones. The feature tree pretty much disappears minus my setups. Closing out the software and re opening it seemed to work for a couple days but now that no longer works either. I have uninstalled and reinstalled feature cam as well as reinitilizing my tool crib which will work for 30 minutes or so but then my toolcrib disappears again.  To add we recently updated/ installed new servers at work which may possibly be causing the issue? However we have two seats of featurecam, and only the one is having issues.  

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ChristopherMarion
Advisor
Advisor

Hi @Anonymous 

 

His may be hard to diagnose here in this forum. 

 

On thought is, your ini has been corrupted.  You can check by closing FeatureCAM and navigating to C:\ProgramData\FeatureCAM

 

Then remove the ezfm_ui.ini (put it on your desktop).  Restart FeatureCAM and see how this goes.

 

This can also be a graphics card issue.  Make sure you are using your dedicated graphics hardware instead of your onboard graphics card.  In FeatureCAM go into the settings and make sure this option is checked.

 

2021-04-15_17-16-04.png

 

If this doesn't work, I suggest to reach out to your local reseller.  If you are on maintenance still, you have been pushed to an Autodesk partner for this type of support.

 

Hope this helps!

Christopher Marion
Technical Specialist - CAM
SolidCAD - Canada





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Anonymous
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Doing that gave me a communication link failure..

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ChristopherMarion
Advisor
Advisor

Hi @Anonymous 

 

Very strange.

 

Are you currently on maintenance?

 

Christopher Marion
Technical Specialist - CAM
SolidCAD - Canada





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Anonymous
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I believe so

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ChristopherMarion
Advisor
Advisor

@Anonymous 

 

If you are a maintained customer through Autodesk, you technically have two avenues for support.

 

  1. Autodesk direct.  You can create a support case to Autodesk through your Autodesk account.  A support technician can then diagnose what your problem is. 

To create a support case to Autodesk, go to your Autodesk account and follow these steps:

 

  • At the top of this page, you will see (4) links. Click on Contact Support & Downloads

2021-04-16_08-26-51.png

  • On the next page, select Post Purchase Support
  • Select Help using my software
  • Select the product (FeatureCAM) and put in some details.
  • There will be some articles that may help, but you should also see an option to Create a Case
  • Fill in the information and someone at Autodesk will reach out to you.

2. Through your local Autodesk reseller.  About 2 years ago, Autodesk brought in resellers to aid in providing its customers services to their Advanced Manufacturing Products (I work for one in Canada).  The focus for this is to provide all types of product support, product training and post processor modification and development. 

 

You should have been pushed to a local reseller already.  I am not sure where you are located, but if you are stateside, there are a variety of resellers available.  Your manager should have been made aware of this.  Also, your reseller should have reached out to communicate this with you.

 

Now, there are still customers that have not been pushed over to a reseller.  You can visit the Autodesk Services Marketplace  and search for one that is local to you or one you feel more comfortable using.

 

Hope all of this helps.  We can spend all day going back in forth here and trying different things, but it looks like you need more direct help.

 

Please let us know once you get everything settled on what the issue was.  This information may help the next person that runs into a similar problem.

 

Good luck!

Christopher Marion
Technical Specialist - CAM
SolidCAD - Canada





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