Post processor not working properly

[matthew.pearce5HJB2]

Just recently we purchased a new laptop to replace the old computer that ran CAMduct 2018, installed the files to it but when it came to writing the NC number on the nested sheet the programme stalls and freezes. Any ideas to why this may be the case?

[matthewweake]

Can you please clarify what you mean by 'writing the NC number on the nested sheet'? Does this problem arise when you turn on Marking? Does it post OK without Marking? Which Post Processor are you using?

Did you install CAMduct 2018 on the new laptop and copy your database over? Check the version of CAMduct 2018 is the same - there were service packs so to be up-to-date it should show as 2018.3. 

If you have installed 2021, did you migrate your database?

If you are on maintenance or subscription, you should look to migrate to 2021 to reduce problems with Windows 10 updates. 

[matthew.pearce5HJB2]

To clarify, after I have nested the parts on a sheet I hit "Write NC" and a progress box comes up and just stays there with no progress been indicated and just stalls. Hitting "cancel" does nothing as the box still sits there replacing the "cancel" with a "aborting" prompt. The post processor that we use here is pdf32gen64.
We installed CAMduct 2018 on the laptop and copied our database over, the versions are the same but neither have had the service packs.
Thanks for reply and will be trying the service packs and look into getting 2021.

[matthewweake]

Hi Matthew

My next step would be to check the setup for your Post Processor. 

1. Un-tick the 'Auto Marking Settings' and see if you can post.

2. Assuming you can post without marking, go into Setup>Installed Machines, select your machine, select Tools... , your Marking tool and then Setup. Make sure these settings look right to you.

You could try contacting your Autodesk Partner or Autodesk Support directly.

I would normally do a remote session to resolve this sort of problem and charge accordingly.

I'm about to break for the Christmas holidays returning on 13th Jan.

[matthew.pearce5HJB2]

Thanks for the help and advice, with it we managed to solve the problem.