Trying to get student access but the 'Continue' button won't work

[jbonnevilleTFWEX]

I am trying to access the student plan but the continue button will not work.

[LeoWarren-EDU]

Hi @jbonnevilleTFWEX,

I've just checked your account and it's verified into 2025, so you should be sorted, but I wanted to check if you need any assistance getting started.

I look forward to hearing from you,

[jbonnevilleTFWEX · Accepted solution]

It started to work thank you.

[24463213]

May I know how did you solve the problem? Thanks

[LeoWarren-EDU]

Hi @24463213,

Unfortunately this resolution is completed by our Education support team, so I don't have anything to pass forwards.

I've just created a case for you with our Education support team, who will be able to resolve this for you. If you have any questions or don't hear from our support team, please feel free to reach out.

All the best,

[LeoWarren-EDU]

Hello, @24463213,
Did the case created in my previous post help you and answer your question? 

If yes, please click on the "Accept as Solution" button. Then also other community users can easily find and benefit from the information. 

If not, please don’t hesitate to give an update here in your topic so all members know what the progression on your question is and can suggest the next steps that might be helpful for you to achieve what you´re looking for. 
 

All the best,