Stuck in a loop of entering login information into Fusion 360.

[mtc00001K38Q]

When logging into Fusion 360 with my education license, I enter my login information, and then it loads for about 10 seconds, flashes the "unsupported browser error" screen for half a second, and then takes me right back to the login page for me to enter my information again. I have tried the application version and browser version, as well as trying on my personal laptop as well as a university PC. 

[ryan_sontagVZFM]

Hello Dan,

I seem to be having the same issue; I enter my login information, it flashes unsupported browser for a split second, then returns back to the login page. My computer meets the system requirements necessary to run the software. Could you maybe submit a request to have my account reset similar to the other students here?

Thanks,

Ryan

[wdaviesV44AQ]

That worked. Thank you

[dan.banach · Accepted solution]

Hi @opwan and @ryan_sontagVZFM 

Can you please try to log back into Fusion and let me know if you have success.

Thanks,

-Dan

[ryan_sontagVZFM]

Hi Dan,

Everything seems to work now. Thank you so much!

[dan.banach]

@opwan 

Can you please try to log into Fusion and create a Fusion Team and let me know how this goes.

Thanks,

-Dan

[dan.banach]

Hi @opwan 

Can you please confirm that you can now log into Fusion 360?

Thanks,

-Dan

[tgg2]

I am also stuck in a loop when I am getting on fusion

[tgg2]

I am also experiencing this same issue and cannot access fusion 360

[dan.banach · Accepted solution]

Hi @tgg2 

The team looked at your Fusion Team / account. Please try to log into Fusion and let me know how it goes.

Thanks,

-Dan

[tgg2]

I have fixed the issue of the loop however I have not been able to extend my trial from a 30 day trial into the 3 year educational one, every time I try to do so it tells me that the tool do so is not working and to try again later

[tgg2]

this is the message I have been getting different days through the week, Apologies for the delay. The verification system is currently experiencing a problem. We’re working hard to resolve the issue. Please try again later. I have tried at different times and receive this every time

[dan.banach]

Hi @tgg2 
To acquire a Fusion 360 Education license, do the following.

1. Log into the Autodesk Education site and if needed verify your eligibility.
2. To get or renew your Fusion 360 license; on the Fusion 360 product card click "Get product".

3. Then click "ACCESS"

4. Launch Fusion 360.
5. If the Education license does not appear on the top of the screen as shown in the following image, sign out and back into Fusion 360.

Let me know if this helps.

-Dan

[tgg2]

When trying to confirm my eligibility I am still getting this message, Apologies for the delay. The verification system is currently experiencing a problem. We’re working hard to resolve the issue. Please try again later. I have tried again later multiple days this week and continue to get the same message

[dan.banach · Accepted solution]

Hi @tgg2 

By chance, are you using Safari for your browser? 

Try creating your Autodesk Account in a Chrome browser in Incognito mode.

• Start Google Chrome in Incognito Mode on Windows 11 / 10 · Right-click the “Google Chrome” shortcut on your desktop and then select New Incognito Window.

Let us know if this works.

-Dan

[tgg2]

That seems to have solved the issue thank you

[lashltri]

I seem to be having the same issue. 

[dan.banach]

Hi @lashltri 

Thanks for the post. I'll ask the team to look at your account. I'll keep you posted.

-Dan

[dan.banach]

Hi @lashltri 

Looks like your issue was because you didn't accept the invitation to join the Fusion Team. Please try to log into Fusion now and let us know if you are now able to sign in.

Thanks,

-Dan

[dan.banach]

Hi @lashltri 

Can you confirm that you can now log into Fusion? From my last post, looks like your issue may be because you didn't accept the invitation to join the Team. 

Please let us know your status.

-Dan

[kamatoya]

I'm having the same looping issue. Could you reset my account too?